Senior Customer Solutions Architect - Technical Sales Mid Market

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Senior Customer Solutions Architect - Technical Sales Mid Market

Location:

Vancouver, BC, CA Calgary, AB, CA Edmonton, AB, CA

Jobs by Category: Technology Solutions

Job Function: Sales & Professional Services

Status: Full Time

Schedule: Regular

Description

TELUS Business Solutions Career Opportunity!

Are you a strategic thinker with a passion for technology, achieving sales targets and providing excellent customer satisfaction? If so, join our Technical Sales team as our next Customer Solutions Architect (CSA). In this role, you will connect our customers with industry-leading technology solutions, creating opportunities and solving business challenges in the Commercial Mid-Market segment. This role will be based out of Alberta. All applicants must be located in Alberta to be considered.

We offer a flexible workstyle, with a work-from-home option and customer visits, allowing you to balance your work and personal life. As a CSA, you will play a crucial role in pre-sales architecture and creating comprehensive technology roadmaps. By providing thought leadership and leveraging TELUS' wide range of technology solutions, you will enable our customers to prioritize their initiatives and achieve the best possible outcomes.

Collaborating closely with our Sales department, you will develop and cultivate relationships at all levels within our customers' organizations and articulate complex ideas and concepts. As a trusted advisor, you will boost customer satisfaction by presenting a holistic view of how technology can integrate and enable our customers' strategic initiatives. Your honed Business Acumen and critical thinking skills will be key in driving success for both our customers and our company.

Qualifications

You're the missing piece of the puzzle

With a combination of efficient communications skills, consulting ability, technical and sales skills, you thrive in finding the right services to adopt and expand TELUS solutions by clearly demonstrating the positive impact on our customer’s business objectives:

• Be an advocate for the customer by leveraging the appropriate resources within TELUS and our partners
• Highly organized: you can handle ambiguous ideas and help drive the team to a concrete plan
• Develop digital transformation roadmaps based on our customers’ unique technical environments
• Regular touch base sessions with internal stakeholders to remain current on TELUS’ technology offerings
• Staying on the leading edge of technology and challenging the status quo

What you bring

• Customer Focus attitude overcoming obstacles and challenges with resilience and determination.
• Understand the IT/Telecommunications competitive landscape across Canada
• 3+ years of experience in leading the architecture of solutions across multiple technologies and/or technical sales experience
• Experience leading and facilitating: workshops, whiteboard discussions, technology roadmaps, and consulting conversations with customers
• Proven track record in effectively working and leveraging cross-functional resources in an organization to lead an initiative or technical solution
• Technical understanding across multiple-solution portfolios such as: Telecommunications, Mobility, Unified Communications, Security, Cloud and IT Hosting Solutions
• Excellent interpersonal and relationship skills; be seen as a peer and advisor to executive-level clients leading them to embrace TELUS solutions as strategic to their business
• Ability to discuss customer solution benefits from both a technical and financial perspective
• Sales training/account planning – strong asset
• Passionate about continuous learning and personal development

What you get

• A playing field and roadmap to excel and show your stuff
• Flexible work-styles and productivity tools
• Active support in your personal and career development – strong leadership and coaching; access to industry leading training programs and learning tools
• Opportunities to help support the communities in which you live, work and play
• Competitive pay and benefits including employee share & retirement programs
• Discounts on TELUS’ products and services
• An environment that embraces our core values: We embrace change and innovate courageously. We grow together through spirited teamwork. We passionately put our customers and communities first
• Remote work and Flexible workstyle

Salary Range:

Performance Bonus or Sales Incentive Plan:

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.