Senior Customer Service Representative

Job Description: HM: Karine Doliscat

Request Number: 13073-1
Job Title: Sr. Customer Service Representative
Duration: 3-6 months
Rate: ***
Hours: 11:00 - 7:00 (Preferred) or 10:00 - 6:00
Contract to hire: Contract
Remote or Onsite: Fully Remote (even if converted)
Equipment: Pick up or ship:
Interview process: Zoom interview with Karine for 30 minutes
Ideal start date: Early May
Education: HS Degree
Experience:

Additional Details:

1. Comfortable with contact centers
2. Quality
3. Multi-task
4. Documenting interactions while on the phone
5. Emails
6. Pension
7. Bilingual
8. Comfortable with data entry
9. Navigation through different apps at a time
10. Customer Service Experience 3-5 years
11. Able to work with team members
12. Willing to learn
13. Biweekly meetings with team members with Karine
14. 80% calls 20% emails

1. Customer Service Experience
2. Bilingual
3. Engaged and Enthusiastic

1. Responds to both standard and more difficult customer inquiries regarding products and services the Company offers.
2. Answers, documents, and monitors call center calls, emails, and transactions.
3. Research to respond to customer inquiries, and responds formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer.
4. Requests additional/missing information from the customer via letter or telephone call to answer customer inquiries.
5. Documents client issues and escalates issues to appropriate parties to resolve.
6. Provides written and verbal feedback to colleagues in a professional manner.

1. Bilingual French and English spoken and written
2. Customer service
3. Pension knowledge
4. Data entry
5. Call center experience
6. Computer knowledge

Mindlance Consulting Inc. (AP-2303285) is a licensed temporary staffing agency in the province of Quebec.