Senior Coordinator, Learning Operations - 14 Month Contract

As a Senior Coordinator, Learning Operations, you will play an important role in supporting and enabling meaningful learning experiences across the organization. You'll provide hands-on coordination and technical expertise for our Learning Management System (LMS), while also managing logistics for learning programs and delivering reporting and analytics to help measure impact. This role offers the opportunity to collaborate with teams across the business and contribute to learning initiatives that help our people grow and thrive.

We're looking for someone proactive, organized, and committed to delivering a seamless learner experience—someone who builds strong relationships, and approaches each task with a sense of ownership and attention to detail.

What You Can Expect

You’ll join a team that values collaboration, professionalism, and delivering meaningful learning experiences. We’re committed to supporting the growth and development of our people, and this role offers the opportunity to contribute to initiatives that impact the organization.

What You’ll Do

• Provide daily administration, maintenance, and support for the Learning Management System (LMS).

• Upload, manage, and organize learning content including courses, curriculums, certifications, and virtual sessions.

• Assign learning assets, manage enrollments, and track course completions.

• Test SCORM packages and digital content to ensure functionality and user accessibility.

• Troubleshoot learner access issues and respond to inquiries with timely, effective support.

• Support system enhancements and improvements to optimize user experience and operational efficiency.

• Generate and deliver regular reports and dashboards to track learning participation, completions, and other key metrics.

• Analyze learning data to identify trends and provide insights that help improve learning programs and initiatives.

• Support ad hoc data requests from business and HR leaders, ensuring accuracy and clarity.

• Maintain data integrity across reporting and systems to support sound decision-making.

• Coordinate virtual and in-person learning events, managing scheduling, communications, room setup, materials, and catering where applicable.

• Provide logistical support for live virtual sessions, ensuring smooth delivery and learner engagement.

• Monitor and address potential risks related to training logistics, escalating when needed to avoid disruptions.

• Serve as a point of contact for facilitators, participants, and internal stakeholders, ensuring clarity and readiness for learning sessions.

• Liaise with Finance on accruals, chargebacks, and invoice processing related to learning programs.

• Support the onboarding of external learning vendors and manage statements of work (SOWs) and invoices to ensure compliance with contracts and timelines.

• Work closely with cross-functional teams to support the execution of learning initiatives.

• Look for opportunities to improve learning processes and tools, contributing ideas that enhance efficiency and learner experience.

• Foster positive relationships with internal and external partners, ensuring alignment and collaboration on shared objectives.

What You’ll Bring

• 2-3 years of experience in Learning & Development, Human Resources, or Learning Systems administration (experience in a large, dynamic environment is an asset).

• Experience with Learning Management Systems (e.g., Saba, Cornerstone).

• Familiarity with SCORM content, including testing and troubleshooting.

• Proficiency with Microsoft Office Suite, particularly Excel (reporting and analysis) and PowerPoint.

• Strong analytical skills with the ability to interpret data.

• Excellent communication skills—both verbal and written.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.