Senior Content Strategist

About Charitable Impact

Charitable Impact is here to help each and every generous Canadian create the meaningful change they seek in the world. Through the unique combination of our online giving tools, consultation services, and Donor Advised Fund - we equip donors (at any budget level) to manage all of their giving from one convenient place, engage their communities to amplify their impact, and donate in a variety of ways from cash to publicly traded stocks.

We take care of each other

Our team members enjoy competitive salaries, purposeful perks, and a culture that gives back and has fun doing it. We support each other, learn from one another, and grow together. We're on an adventure to make giving an intentional and joyful part of daily life! So, come and join us, and let's build a brighter future together.

What you’ll do

As a Senior Content Strategist, you’ll help us shape digital experiences and create clear, cohesive, and compelling content. You’ll work closely with an established Content Strategy team to build and champion a strong content strategy practice across the organization. You will be responsible for content design, UX writing, and content strategy activities throughout the Product Design process. You’ll work with colleagues in UX, Design, Research, Product, Engineering, Brand and Communications, and Donor Experience to plan and design content that connects with users and helps them complete their tasks.

This position is a 12-month temporary full-time contract.

We are a hybrid office, with team members working from home and in our Vancouver office. This role requires in-office attendance 1-2 times each month.

Your responsibilities

• Develop and contribute to content strategies that improve users' experience with our products and services.
• Plan, write, and edit content across web and mobile apps, including help, notifications, and in-app guidance.
• Work closely with designers, researchers, product managers, and engineers to bring a content lens to strategic decision making.
• Align team members and stakeholders on content objectives and requirements, advocating for user-friendly content solutions that achieve business goals.
• Develop content journeys to plan what, when, and how to present information to users.
• Contribute to wireframes and prototypes to define content placement and interactions.
• Support user research and conduct content testing; utilize findings to inform content strategy and information presented.
• Conduct content inventories and audits, and document content plans while engaging stakeholders throughout projects.
• Work with colleagues to build, maintain, and share content design guidelines to scale best practices in content creation.
• Support the development of message frameworks, taxonomies, content migration plans, content workflows, and governance guidelines.
• Track and monitor content-related metrics.

What we're looking for

• 5+ years of content strategy experience, or a combination of content strategy and content design/UX writing experience in a product-focused environment.
• Experience writing for web and mobile products, and a variety of content formats (help content, notifications, in-app guidance).
• Knowledge of UX design principles and methodologies.
• Experience developing and implementing content and/or communications strategies for different audiences.
• Adept at using language that is compelling, concise, and user-centred to simplify complex interactions, guide users through a digital experience, and increase product adoption and engagement.
• Experience creating a content design system from scratch and initiating edits to guidelines and terminology.
• Excellent communication, presentation, and analytical skills; ability to communicate and defend concepts clearly and persuasively across different audiences and levels of the organization with a diplomatic and open mindset.
• Ability to balance multiple work streams simultaneously.
• Proven ability to work independently and collaborate with cross-functional teams in a fast-paced environment.
• Meticulous approach to documentation and organization.
• Experience using tools including Pendo, Chameleon, Appcues, Figma, JIRA, Confluence, Courier, Maze, Airtable, or similar tools.
• Knowledge and application of on-page SEO best practices.
• Keen interest in AI and experience incorporating AI into content workflows.

Compensation

The expected starting salary range for this role is $90,000 - $103,000/year.

Total rewards

• Monthly donation matching: To encourage you to give.
• Vacation: An additional 6% of your salary will be paid out on each pay cheque.
• Flexibility: Flexible work schedules and remote work options.

Our people make us great

We love working with creative and open-minded people who bring imagination and courage to work, who treat others with respect and kindness, and who act on their generosity each day. We're committed to building an equitable, inclusive, and collaborative workplace that welcomes and encourages members of traditionally underrepresented groups to join our team. We provide equal opportunity and consideration to all qualified applicants. If accommodations are needed during the hiring process, please let us know.