Senior Consultant, Digital Operations & Enablement

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As an integral member of CIBC’s Digital Portfolio Management team, reporting to the Director, Operations & Enablement, the Senior Consultant, Digital Operations & Enablement is accountable for overseeing the operational elements on behalf of the wider Digital Banking & eCRM teams. The group liaises with key partners across the business and the Bank to ensure that the portfolio is aligned on governance, business management, and key operational pillars. The Senior Consultant provides oversight and co-ordinates key functions tied to portfolio Audit and Compliance requests, Deficiencies, Risk Reviews, Record Management, and Operational tasks that allow the business to run effectively, support and govern operational programs to assure compliance and manage risk, while also supporting operational excellence by optimizing processes and implementing business critical change initiatives, ensuring strong oversight and creating procedures with all Records Management including vault management and all associated controls.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed

• Stakeholder Management – Collaborate with stakeholders of varying levels, and build strong working partnerships and manage relationships across the organization focused on outcomes. Facilitate key operational matters that are aligned to driving a strong employee culture and continuous improvement across all pillars of the business.

• Governance & Operational Risk – As a SME develop and lead the governance and risk framework, define project requirements, establish working teams, track progress and bring projects to successful completion and provide leadership with project status updates, feedback and reporting. Help audit engagements succeed by providing an independent opinion on risks that may impede successful delivery or implementation.

• Project management - Strong project management skills. Ability to work well under pressure with multiple or competing deadlines while maintaining meticulous attention to detail. Demonstrates a strong understanding of the business, business objectives and key risks. Must be able to accept flexibility to complete work assignments.

• Improve controls/processes – Review the audit action plans to ensure they are completed quickly and address the root causes. Stay current, keep abreast of developments and emerging issues within CIBC and the financial industry.

• Facilitate teamwork – Work together with other team members to build a positive & energized team environment where everyone is developing and growing the team’s knowledge.

Who You Are

• You can demonstrate experience in the area of controls and deficiency management or have experience in a role that requires you to think in terms of risk and mitigation. You are able to write and communicate effectively and have proven ability to produce reports for deficiency management and project status updates. It’s an asset if you have experience with multiple areas of Audit, Risk. You understand that methodologies are tools that need to be applied effectively to achieve successful audit delivery and outcomes.

• You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2025-04-21

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Analysis, Business Objectives, Communication, Creativity, Governance Management, Group Problem Solving, Leadership, Project Management, Relationship Building, Relationship Management, Teamwork