Senior Consultant, Business Operations Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

The Sr. Consultant, Business Operations Management, is a seasoned expert responsible for collaborating with partners and stakeholders within Investor’s Edge, Investor’s Edge technology and other tech partners, Wealth Management Operations and across the enterprise. You will support business operations on complex process changes, operational and application incidents, proactively identify gaps and develop procedures to improve business efficiency and eliminate friction. You’ll provide direct output to support successful operations management and transformation which can include conducting research on a variety of topics, determining end-to-end processes, coordinating or crafting policies and procedures, and leading or supporting key internal initiatives.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed

• Analytical and problem-solving skillset – Have the ability to discern the root cause of complex issues and apply creative thinking and problem-solving skills to overcome roadblocks. Have the ability to analyze data and apply critical thinking to extract meaning from data to guide decisions. Help build client-focused solutions that meet business requirements.
• Relationship & Partner Management – Develop and maintain productive relationships with designated business owners and lines of business peers. Collaborate with various business stakeholders from across the bank to determine needs and support, understand business processes and identify gaps and requirements.
• Incident Support – Provide proactive and ad hoc support for issues raised. Work closely with business partners to investigate process breaks and complex issues and facilitate solution design discussions. Research existing policies, procedures and systems that support the current state and identify changes needed to support revised processes.
• Big picture thinking – You can reflect, ask the right questions and understand how transformative changes fit into the larger organizational strategy in a meaningful way. Assist with the implementation of new processes and procedures, defining criteria to monitor on-going compliance to established service level agreements, and ensuring service levels meet or exceed the client’s expectations.
• Leadership skills – Use your expertise to lead process improvements and effective incident management for the contact centre & business. Proactively gather data, information, and stakeholder feedback to provide informed guidance.
• Product Knowledge – Have a high-level understanding of online brokerage and investment industry, electronic trading platforms.

Who You Are

• You will have experience in the financial industry with strong understanding and proven experience in brokerage and online investing.
• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office).

Job Location

Toronto-595 Bay St., 6th

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Operations, Client Facing, Operations Management, Process Improvements, Research Analysis, Teamwork, Trading Platforms