Senior Claims Consultant, Property & Casualty

Senior Claims Consultant, Property & Casualty

Are you passionate about handling corporate clients’ claims from start to finish, advocating for their interests and interpreting insurance policies with precision? Ready to negotiate successful claim resolutions, build industry relationships, and play a pivotal role in achieving client satisfaction? If so, read on!

We're currently hiring in Western Canada, wherever we have an Aon office. Don't miss out on the opportunity to work with a leading global professional services firm!

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Consulting with clients on complex losses, providing guidance and assistance with emphasis on claims preparation, submission, and resolution;
• Analyzing claims and coverage issues while guiding the claims process;
• Researching legal decisions and judgments on insurance contracts and claims as required;
• Preparing reports on claims disputes for management review and guidance;
• Making recommendations to clients as appropriate for alternative dispute resolution;
• Taking the lead position with Account Managers and Brokers to resolve coverage disputes with insurers;
• Coordinating and attending claims settlement meetings with clients and insurers;
• Developing and coordinating a claims resolution team working with legal counsel or others as may be appropriate;
• Assisting in the development and maintenance of quality control standards;
• Providing general guidance and support to the Claims Management Team as required and approved by the Regional Claims Manager/Leader;
• Developing and maintaining working relationships with other claims professionals;
• Maintaining accurate time management records for billing purposes;
• Leading by example by demonstrating and sharing with all lines of business the importance of best practices; and
• Performing other related duties as assigned.

How this opportunity is different

As a Senior Claims Consultant with our Western Canada team, you are responsible for the process of reporting, documenting, and settlement of claims on behalf of major clients to an insurance company. This role is responsible for assisting with all aspects of the client service program in support of responsive and efficient client service delivery.

Skills and experience that will lead to success

• Minimum 7 to 10 years of claims handling experience in the property/casualty sector is required;
• Ability to work collaboratively as a key member of a team and independently with minimum supervision;
• Client relationship focus, with excellent interpersonal, communication and presentation skills;
• Strong organization skills and the ability to prioritize challenging deadlines;
• Must have strong computer skills and be proficient with the Microsoft Office Package;
• Completion of Post Secondary and/or C.I.P. and/or CRM Designations;
• General Insurance Level II License is an asset;
• Commitment to ongoing learning and professional development including insurance courses/certifications/designations (I.e. General Insurance License/ Chartered Insurance Professional (CIP), Canadian Accredited Insurance Broker (CAIB) or Certified Risk Management (CRM).

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com.

#LI-LK1