Senior Change Manager - ServiceNow

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank’s Global Technology Enterprise Platforms (GTEP) - Operations and Engineering - Tools & Monitoring - Global Event Management System (GEMS) team is responsible for monitoring the availability and health of IT hardware, software, and network resources. GEMS focuses on IT Operations Management (ITOM) for Scotiabank - specializing in Event Management. Leveraging the ServiceNow application, GEMS ingests events from various monitoring tools/sources, applies rules and AI to classify, deduplicate, and correlate events through to Alerts/Incidents - routing to teams responsible for remediation accordingly.

Is this role right for you? In this role you will:

• Lead the development and execution of enterprise-level change management strategies and frameworks to maximize adoption and minimize resistance to ServiceNow implementations and enhancements.
• Develop and implement comprehensive communication plans that address diverse audiences, including executives, business leaders, IT teams, and end Users.
• Define and track key performance indicators (KPIs) to measure the success of communication and change initiatives, including adoption rates and user satisfaction.
• Craft high-quality communication materials such as presentations, memos, email campaigns, and reports to articulate the value of ServiceNow solutions.
• Lead workshops, webinars, and focus groups to address user concerns and provide ongoing education.
• Collaborate with stakeholders to gather feedback and continuously refine and improve existing processes.
• Create and maintain up-to-date User referenced documentation.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Full proficiency in English and Spanish.
• Excellent communication skills (verbal/written/presentation).
• Excellent collaboration skills to work effectively with cross-functional teams and stakeholders.
• Proficiency in tools such as Microsoft Office, ServiceNow platform tools, and collaboration platforms like MS Teams.
• At least 5+ years of experience in change management, communications, or training, with a strong focus on enterprise technology platforms.
• A Bachelor’s Degree in Communications, Organizational Change, Business Administration, Information Technology, or a related field.
• Completion of the ServiceNow Certified Application Developer (CAD) and/or Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS) is a bonus.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Working location condition: Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services.

If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.