SENIOR BUSINESS & SYSTEMS ANALYST

• Division & Section: Transportation Services, Business Performance
• Work Location: 64 Murray Road, Toronto, ON, M3K 1T2
• Job Type & Duration: Permanent, Full-Time
• Affiliation: Non-Union
• Qualified List will be established to fill permanent and temporary positions.
• Number of Positions Open: 1
• Posting Period:07-APRIL-2025 to 30-APRIL-2025

Being a part of the Transportation Services Division means that you are part of a team that plays a large role in the everyday lives of the residents we serve. Working in this division is a unique opportunity, as the work we do can be seen everywhere around you in your daily life- from the roads, to the sidewalks, to the traffic lights, the street furniture and more. Transportation Services employees deliver vital services every day, while also reimagining new and improved ways we can design our future infrastructure to better serve people. This team is uniquely positioned to make a true positive difference in people's everyday life. In Transportation Services, we strive to create a diverse, inclusive, welcoming and supportive environment for all.

As a Senior Business & Systems Analyst with I&T Strategic and Emergency Planning, you will provide a full range of business services to the Transportation Services Division including the coordination and support to I&T Capital Projects, I&T Strategic Planning activities and sustaining various Business Applications and Systems. A key aspect of your role will be your ability to establish and maintain cooperative and effective professional relationships with staff and act as a liaison between the development team and stakeholders to communicate business needs, regulatory requirements, and strategic objectives in multiple program areas across the division.

Major Responsibilities:

• Lead technology-enabled business transformation initiatives by partnering closely with business stakeholders.
• Analyze and monitor metrics and system usage to identify opportunities for improvement and ensure solutions are meeting their business objectives.
• Collaborate with internal and external partners in a client-centric approach on key projects and strategic initiatives by providing early project conceptualization and strategic consulting.
• Prepare high level solution roadmaps, business cases and business process models and propose recommendations to stakeholders including project sponsors.
• Lead Steering Committees for continuous improvement initiatives from concept through implementation while building strong relationships with team members and partnerships with business stakeholders.
• Implement detailed plans and recommend policies/procedures regarding program and project-specific requirements.
• Determine requirements for process, configuration and feature/function changes resulting from policy/contract/legislation, system upgrades, enhancements and customization. Review and identify changes and verify data upload as well as analyze the impact on operations.
• Work closely with end users to document, identify technical and business pain points. Identify and assess potential options and pilot solutions. Provide recommendations to senior management staff.
• Lead workshops and meetings with business end users to document current as-is and to-be processes.
• Coordinate assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance. Oversee the work of the assigned team and develop a framework of business measurements, auditing processes, management of non-compliance cases.
• Maintain, support and enhance various functional aspects for the divisional system landscape including troubleshooting and application problems, performing system configuration, analysis of business requirements and their translations into the divisional system/database specific context.
• Develop requirements, business specifications, and testing documents. Perform unit testing in development and quality assurance and recommend test scenarios.
• Develop, manage and implement detailed project documentation and plans, perform system analysis activities, participate in the research and testing, provide contingencies, allocate resources and establish priorities. Provide work direction to the team members, assess progress against the plan, and authorize sign off at each stage for the project including the final production sign-off.
• Review, recommend, document and prioritize change requests. Prepare business system applications documents for reports, interfaces, enhancements, forms conversions and batch processes.
• Identify and develop Standard Operating Procedures (SOPs) and training materials required for end users, where required.
• Provide communication updates and presentations on change requests work plan to end users.
• Maintain business and technical knowledge of divisional systems i.e. demand and preventative maintenance for current and upcoming technological advancements.
• Research and recommend solutions to the divisional systems and all associated modules. Develop new techniques and innovative approaches to enhance system functionality and automate business processes. Assist in the execution of system processes to support interfaces, reporting requirements and year-end reporting.
• Provide advice and guidance to the division on the use of systems, troubleshoot issues, and debug programs, features and functions.
• Oversee quality assurance in accordance with corporate policy and City standards, ensuring integrity of the master data, transactional records, reports and periodic posting production runs. Ensure internal controls and standards are maintained.
• Maintain and update as required the divisional supporting and/or project documentation.
• Act as the point of contact for various divisional initiatives as may be required.

Key Qualifications:

Your application must describe your qualifications as they relate to:

• Bachelor's degree in Computer Science, Data Science, Information Technology, Information Systems, Mathematics, or related field such as Business Analysis, Business Transformation or an equivalent combination of education and experience.
• Extensive experience working on large scale information technology projects, e.g. in areas of Business Analysis.
• Extensive experience performing requirements gathering and analysis, i.e. conducting impact analysis, interviewing subject matter experts, facilitating joint-application-design sessions and mapping of business processes and workflows.
• Extensive experience in preparing project documentation such as business, functional and non-functional requirements, use cases, business process workflows, data modeling blueprints, architecture diagrams, supporting technical design specification documentation, etc.
• Extensive experience using Business Processes Modeling (BPM)/its Notation (BPMN)/Unified Modeling Language (UML), Visio and BlueWorks.
• Considerable experience using Microsoft Office applications including Excel, Word, MS Access, Project and Power Point and other computer software/applications such as Oracle DB, MySQL, MS SQL Server, IBM Maximo, Jira, Confluence.
• Ability to co-partner with business owners to identify and formulate approaches and options using technology business consulting or other approaches for business and systems innovation.
• Ability to effectively work with multi-disciplinary teams while providing work direction motivating, leading and supervising staff.
• Ability to establish and maintain an effective working relationship with internal and external stakeholders with a strong customer service orientation.
• Ability to work under pressure, manage multiple tasks, and produce results within tight timeframes.
• Ability to travel to various office locations within the City of Toronto.
• Excellent analytical and problem-solving skills, at both strategic and tactical levels. Ability to identify risks by thoroughly assessing implications of proposed solutions.
• Superior interpersonal, verbal, conflict resolution and negotiation skills complemented by a successful track record in building credibility and consensus among senior stakeholders.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.