Senior Business Solutions Analyst

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Job Profile

Job Title

Department

Compensation Range

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

The successful candidate may work from either UBC Vancouver or UBC Okanagan, and we welcome applicants from either region.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The Senior Business Solutions Analyst (SBSA) holds a pivotal position in analyzing business needs and developing overall strategies for shaping the technology landscape for Enrolment Services and the enterprise student ecosystems. As a seasoned professional, the SBSA will provide expertise in the areas of requirements definition, business process definition, business process analysis and design, functional design, configuration, implementation, testing, training, facilitation and documentation to deliver student system solutions to the UBC community. The role extends beyond technical expertise; they ensure alignment across operational functions and strategic IT initiatives, emphasizing best practices in safeguarding student information.

The SBSA serves as a bridge, cultivating robust relationships with internal and external stakeholders, including UBC IT and ISC teams. They collaborate with staff at all levels within the university, providing guidance to ES business stakeholders during systems implementation projects. Additionally, the SBSA offers technical and operational support, acting as a subject matter expert for student ecosystem users. Their involvement extends to IT systems projects, where they actively participate in design, testing, and quality assurance efforts. The SBSA may manage the entire lifecycle of operational projects, which includes developing a project plan, coordinating the activities of a project team, identifying appropriate resources needed, and developing schedules to ensure the timely completion of a project.

Organizational Status

The Senior Business Solutions Analyst reports to the Associate Registrar and Director, Business Solutions and Support. Works closely and collaborates with the Associate Director, Business Solutions and Support. The Senior Business Solutions Analyst interacts with all levels of staff across units within Enrolment Services and other academic and service units across the campus, including UBC IT and the Integrated Service Centre (ISC) to provide service and support in identifying and shepherding system requirements. The Senior Business Solutions Analyst leads, provides direction, facilitates, coordinates and assigns work to staff.

Work Performed

Consequence of Error/Judgement

The Senior Business Solutions Analyst is a representative of Enrolment Services and liaises with Enrolment Services staff and various members of the university community, including UBC IT, ISC, faculties and service units. This highly visible position has continuous contact with Enrolment Services staff and a diverse university and public community. Projects led and coordinated by the incumbent will directly impact faculty, staff, and student relationships with UBC and the outside community. Failure to adequately involve stakeholders could result in the ineffective design of technologies to support business operations or the ineffective use of available technologies, resulting in unnecessary work by faculty, staff and administrators. The inability to lead, guide or liaise appropriately with UBC IT and/or ISC could lead to unsustainable technology deployment or unnecessary downtime of systems, which could negatively impact system availability for faculty and staff and service to students. The success of these projects directly impacts the recruitment and retention of students at both UBCV and UBCO and service delivery levels by faculty, staff and administrators. A thorough understanding about privacy legislations, policies and data security is required to adequately ensure the appropriate levels of security are met. Unless adequate management and monitoring occur, the integrity of the security of the student information systems and the student records would be jeopardized, resulting in non-compliance and negative legal and reputational consequences for the University.

The position also carries responsibility for leading and facilitating the testing and training of new and changed pieces of the student information ecosystems. A thorough understanding of the student information ecosystem’s complex structure is required to adequately identify possible problems. Unless adequate testing and training take place, problems can occur once in production, again reflecting negatively on the system, Enrolment Services and, ultimately, the University’s customers and clients.

Decisions and actions taken by the Senior Business Solutions Analyst will directly impact how efficiently and effectively the systems and processes will perform and function. Errors in judgement, poor analysis, or failure to act decisively could have detrimental effects on the university community, affecting up to tens of thousands of students, faculty, and staff, and could result in lost productivity, funding, and revenue.

Supervision Received

Reports to the Associate Registrar and Director, Business Solutions and Support. Works independently with minimal supervision. Exercises initiative and sound judgement when making decisions. Works in collaboration with other senior University staff.

Supervision Given

Manages and supervises a team of Support & Training Analysts. Plans, directs, and supervises the work of project team members, as required.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of five to six years of related experience, or an equivalent combination of education and experience.

• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

Preferred Qualifications