Senior business analyst, strategic initiatives

The Senior Business Analyst, Strategic Initiatives reports into the Director, Global Operations Strategy and supports all aspects of Global Operations on crafting, planning and execution of strategic initiatives. This role will also support the crafting and managing the Operations story across all Manulife businesses and teams. In this role you will be instrumental in navigating multiple priorities to enable strategy decisions, including analysis, leadership reporting and presentations, KPI planning and forecasting, as well as execution of strategic projects. You will build strong internal partner relationships globally to continue to promote strong performance across existing and new strategic goals.

The Global Operations Strategy team is responsible for integrated strategic planning and management across all operations teams to achieve our global ambitions. The team works closely with various leaders in other teams across the organization including other business strategy teams, Finance, Marketing, Contact Centres, HR and Procurement to deliver the best possible customer experience across all of our strategic pillars (Digitization and Automation, Customer Obsession, Managing with Rigour and Global Footprint).

Responsibilities

• Conduct in-depth analysis of operational data, industry trends, and market dynamics to support strategic initiatives within the global operations function.
• Collaborate with cross-functional teams to gather and analyze data, identify trends, and provide insights to support decision-making processes.
• Utilize advanced analytical tools and techniques to drive actionable insights and recommendations for strategic initiatives.
• Develop and maintain detailed reports and dashboards to track key performance indicators and provide visibility into operational performance.
• Support the development and implementation of strategic plans and initiatives by providing analytical support and insights.
• Work closely with senior leadership to understand business objectives and provide data-driven recommendations to drive operational excellence.

Required Qualifications:

• Bachelor’s degree in Business Administration, Finance, Economics, or related field.
• Proven experience in business analysis, strategic planning, and operational performance analysis.
• Strong analytical skills with the ability to handle large volumes of data.
• Proficiency in data visualization tools and advanced analytics platforms.
• Excellent communication and presentation skills for conveying complex data insights.

Preferred Qualifications:

• Master’s degree in a relevant field.
• Experience working in a global operations environment.
• Familiarity with supporting cross-functional strategic initiatives.