Senior Business Analyst

Senior Business Analyst

Status: Full Time

Hours: Monday - Friday, 35 hours/week

Home Campus: Fennell (hybrid work arrangements available)

Rate of Pay: Payband 10 ($85,528 - $106,911 per year)

Posting Date: January 21st, 2025

Closing Date: February 4th, 2025 at 7:00 pm EST

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Reporting to the Director, Enterprise Project Management Office, the incumbent serves as a Senior Business Analyst to the College providing advice and direction on business solutions that will advance the College's organizational goals. The Senior Business Analyst is part of the Enterprise Project Management Office team responsible for managing projects related to the design and implementation of new and modified business processes and organizational structures which deliver increasingly efficient business outcomes, while maintaining and improving service delivery.

The incumbent will work with managers at all levels from across the organization to gather, analyse and document business requirements. Dealing with complex cross functional problems, the incumbent will be highly skilled at articulating requirements in a clear concise way so that business intelligence tools can be used to meet the needs of Mohawk College.

To be compliant with the Acceptance of Payment Card Policy and PCI Requirements, this position is required to provide a Police Check prior to the commencement of employment.

What you'll be doing:

Initiation & Planning Phase

• Develop business cases by analysing the business problems or opportunities, conducting feasibility studies, and outlining potential solutions.
• Identify and analyse stakeholders, understanding their needs, interests, and influence on the project.
• Document findings from requirements elicitation activities such as interviews, workshops, and observations.
• Create detailed documentation such as Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, and use cases.
• Create Requirement Traceability Matrix to ensure alignment between requirements and project deliverables.
• Create visual representations of current and future business processes using techniques like flowcharts or BPMN diagrams.
• Develop use cases to describe interactions between users and the system, specifying functional requirements in a user-centric manner.

• Collaborate with designers and architects to ensure that the solution design aligns with the documented requirements.
• Contribute to the creation of interface mockups or wireframes to visualize the user interface design.
• Write user stories with acceptance criteria to guide the development team in implementing functional requirements.
• Assist in developing test cases based on requirements to ensure comprehensive testing coverage.
• Contribute to developing test plans that outline the approach, scope, and resources required for testing.
• Create detailed test cases based on requirements to validate the functionality of the solution.
• Assist in coordinating UAT activities, resolving issues, and ensuring that stakeholders validate the solution against business requirements.
• Contribute to developing the deployment plan, outlining the steps and resources required to deploy the solution into production.
• Develop training materials and documentation to facilitate end-user training on how to use the new system or processes.

• Participate in post-project reviews and contribute to lessons learned reports, capturing insights and recommendations for future projects.
• Work with IT System Business Analyst, according to project "transition to operations" plan to transition system support to IT.

• Analyse workflows, gather data, and collaborate with stakeholders to document how tasks are currently performed.
• Identify pain points, inefficiencies, bottlenecks, and areas for improvement within the current processes. This may involve analyzing data, conducting interviews, and facilitating workshops with stakeholders to gather insights into what's working well and what isn't.
• Create visual representations of current processes using techniques such as flowcharts, swimlane diagrams, or process maps.
• Research industry best practices and benchmark performance against similar organizations. This helps identify opportunities to adopt proven methodologies, tools, or strategies for process improvement.
• Conduct root cause analysis to understand the underlying reasons behind process inefficiencies or problems.
• Define the desired future state of the processes. This includes outlining goals, objectives, and key performance indicators (KPIs) for the improved processes.
• Facilitate brainstorming sessions and workshops with stakeholders to generate ideas for process improvement.
• Collaborate with stakeholders to design and implement solutions. This may involve redesigning workflows, implementing new technologies, or introducing automation to streamline processes.

Other duties as assigned.

What you'll bring to the role:

• A three-year degree in such disciplines as Math, Computer Science, Statistics, Business Commerce, or a related field; or equivalent combination of education and experience.
• Preferred Certified Business Analysis Professional (CPAP) or Project Management Professional (PMP).
• Minimum of 5 years' experience functioning as a senior business analyst or similar role, translating business needs into technical requirements and solutions in a private or public sector organization.
• Experience must include the implementation and delivery of projects, having participated in all aspects of the project life cycle.
• Experience in service improvement, solution requirements definition, business process engineering, test plan development, and test execution.
• Experience with formal test management methodologies and supporting tools.
• Experience developing effective and efficient solutions to diverse and complex business problems.
• Experience interacting with senior management to document, analyse, and recommend solutions and business changes and building strong relationships with stakeholders.
• Extensive experience working with and configuring ERP systems.
• Extensive industry experience in business needs identification and assessment; solution delivery methodologies, tools, techniques and trends; and business case development.
• Advanced proficiency in requirements gathering and documenting; business process modelling and improvement, analysis; requirements traceability; acceptance test planning and execution.
• Working knowledge of project management and organizational change management concepts.
• Working understanding of the technical architecture components that comprise an ICT solution.
• Working knowledge of formal process improvement models or frameworks such as Lean, Six Sigma, CMMI.
• Proficiency in Microsoft Office, and diagramming tools such as MS Visio.
• Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
• The ability to communicate and work effectively with diverse students, employees, and communities.

• Progressive vacation plan starting with 22 vacation days per year plus holiday closure.
• Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
• 93% top up of maternity and parental leave pay for 52 weeks.
• Annual employee performance incentive program.
• Comprehensive benefits package including health, dental, vision, paramedical services (massage therapy, acupuncture, naturopath, psychotherapy and psychology), short-term and long-term disability.
• Ability to take courses at a reduced rate for employees and dependents.

To find out more about working at Mohawk College, please visit https://www.mohawkcollege.ca/about-mohawk/careers-at-mohawk

We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

The College is committed to fostering inclusive ad barrier-free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources.

To learn more about Mohawk College's commitments, please visit the Mohawk College strategic plan webpage: https://www.strategicplan.mohawkcollege.ca/