Senior Business Analyst

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Senior Business Analyst based in our Head Office in Burnaby.

Please note that this is a hybrid role based out of our Burnaby, BC office (3 Remote / 2 On Site). Applicants who are not located within commuting distance of our Head Office or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered.

As the Senior Business Analyst – Salesforce at BCAA, you will play a key role in bridging the gap between business needs and technical solutions within our Salesforce ecosystem. Reporting to the Manager, Salesforce Platforms, you will act as a liaison between business users and the Information Services division, leading the analysis, design, and implementation of critical Salesforce solutions. Your work will focus on understanding and documenting business requirements, translating them into actionable technical solutions, and ensuring their successful execution.

This is an exciting opportunity for a seasoned Business Analyst with a strong Salesforce background, ready to contribute to strategic initiatives that optimize operations and enhance user experiences.

Who you are:

• You are an experienced Business Analyst with a deep understanding of Salesforce platforms and a passion for driving operational excellence.

• You have strong organizational and planning skills, able to manage competing priorities and deadlines effectively.

• You thrive in collaborative environments, working well with cross-functional teams and external vendors to deliver impactful solutions.

• You are detail-oriented and a proactive problem solver, adept at troubleshooting and addressing challenges.

• You have excellent communication and facilitation skills, capable of building consensus and translating technical concepts into user-friendly language.

What you’ll do:

• Act as a subject matter expert for Salesforce platforms, such as Financial Services Cloud, Experience Cloud, and Salesforce Field Service, providing technical and functional guidance to stakeholders.

• Lead business requirements analysis and process design, collaborating with stakeholders to gather, document, and prioritize needs, translating them into actionable deliverables.

• Work closely with development teams to ensure solutions align with defined business objectives and are implemented accurately.

• Analyze and evaluate existing systems, identifying areas for improvement and developing strategies to optimize system efficiency.

• Create and maintain detailed documentation, including requirements specifications, process maps, and testing plans, ensuring alignment with organizational standards.

• Oversee the lifecycle of Salesforce projects, managing and tracking the status of requirements to ensure timely delivery and divisional alignment.

• Facilitate stakeholder meetings, workshops, and presentations to ensure clear communication and engagement throughout the project lifecycle.

• Mentor and provide direction to junior Business Analysts, fostering a collaborative and growth-oriented team environment.

• Work with external vendors and consultants to ensure solutions meet BCAA’s technical and operational requirements.

• Support the testing and implementation phases, ensuring the technical solution integrates seamlessly into existing business processes.

What you bring:

• Diploma or Bachelor’s Degree in Business, Marketing, Finance, or a related field.

• At least 5 years of experience in Business Systems Analysis or a related field, with proven expertise in Salesforce platforms.

• Strong SQL skills and experience with Salesforce Cloud platforms such as Financial Services Cloud, Experience Cloud, and Salesforce Field Service.

• Demonstrated ability to analyze and document business and technical requirements using structured methodologies.

• Proficiency with Agile or Kanban approaches to software development.

• Excellent analytical, troubleshooting, and organizational skills, with a keen attention to detail.

• Strong communication skills, both verbal and written, with the ability to engage technical and non-technical audiences effectively.

• Bonus Skills and Experience:

• PMP or IIBA certification.

• Experience in coaching, mentoring, and providing direction to team members.

• Familiarity with formal software testing methodologies.

Internal Applicants: Please note that the internal posting closes on December 13, 2024, and the role is a Grade 15 position.

The salary range for this position is $107,129.64 to $133,912.08 and is determined via job-related knowledge, skills, experience, certifications, market demand, and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members, and our communities.

• Career and personal development to help you grow and reach your goals.

• Incentives that recognize team and individual sales and performance.

• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind, and soul thriving.

• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.

• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual, or religious connection.

• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.