Senior Auto Underwriter

Family is part of Definity, a Canadian, multi-channel, property, and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.

To us, a seamless user experience is as important as the people behind it. That’s why we hire the most service-oriented individuals in BC and empower them with the tools they need to wow both our broker network and their clients. If a vibrant atmosphere with great people and an ambitious culture sounds like your kind of fit, apply to join us today.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

As one of BC’s Top Employer, Family offers flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect in this role?

Reporting to the Team Leader, Auto Underwriting, the Senior Auto Underwriter is responsible for providing detailed underwriting and risk analysis for Family’s AutoCover product. The incumbent is involved in the execution of daily operations of the Auto Underwriting team. They are to act as an experienced resource and provide guidance to the Auto Underwriting team in order to ensure a high standard of service is provided to our brokers.

The Senior Auto Underwriter works closely with the Auto Underwriting Team Leader to plan and execute company directives and goals. The incumbent will assist in handling complex new business, prepare large loss claims reports, and review claims breach cases in accordance with the Company’s strategic goals. They will assist the Auto Team Leader with various tasks and duties as needed. They act as a mentor to junior auto underwriters and are familiar with current departmental procedures.

Responsibilities

• Assist the Auto Team Leader and Underwriting Manager with special projects to help with the performance of the auto team
• Coordinate the daily allocation of team referrals and the exceptions report
• Participate in user acceptance testing (UAT) for auto development projects as needed
• Be involved as a resource person or SME for auto development projects as needed
• Assist with the daily renewal decline list to underwriting support
• Provide binding approval to auto underwriters within the senior binding authority
• Answer broker enquiries and make recommendations through verbal and written communication
• Mentor and train junior auto underwriters in various procedures and proper phone etiquette
• Collaborate and coordinate with other department teams as needed
• Review and decide on claims notification referrals
• Understand underwriting business rules and guidelines, communicating these internally and with brokers
• Assist with undisclosed losses or cancellations on new business reports
• Assist in reviewing manual backdate reports
• Prepare and / or update large loss reports
• Recommend updates to the auto underwriting guidelines and manual
• Participate in company or industry functions to strengthen broker relationships

What you bring to the role?

Experience & Educational Qualifications

• Minimum 3 years’ experience as an auto or personal lines underwriter
• CIP designation or actively pursuing a CIP designation with completed courses or equivalent
• Level 2 General Insurance license is strongly preferred
• Availability and flexibility to support the auto underwriting business hours (Monday to Friday from 8:30 am-5:30 pm and Saturday from 8:30 am-4:00 pm)
• Strong attention to detail and results-oriented
• Excellent verbal and written communication skills
• Highly organized, requiring minimal supervision in the completion of duties
• Ability to multi-task and remain calm under pressure
• Basic knowledge of auto insurance in BC and underwriting fundamentals
• Proficient in Microsoft Office, Excel, Word and Outlook
• Proactive, involved and collaborative in the workplace
• Act as a positive role model within the department and organization

Interested in this role, but don't meet every requirement? We encourage you to apply! If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter. We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Family, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

• Company share ownership program
• Retirement savings program with company-matched RRSP contributions
• Generous time away, including vacation, personal leave, and birthday leave.
• Paid volunteer days and company matching on charitable donations.
• Competitive salary and benefits, including educational resources, tuition assistance, and paid time off to study for exams.
• Focus on inclusion with employee groups, access to BIPOC counsellors, and access to programs for working parents.
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on the work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the company's discretion and subject to individual and company performance.

You must be legally entitled to work in Canada. Qualified candidates are asked to please submit a cover letter outlining their suitability for this opportunity and a copy of their resume as a single document.

We would like to thank all candidates for showing interest in this role and our company; however, only those selected for further consideration will be contacted.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [emailprotected].