Senior Associate, Fraud Strategy Analyst

161 Bay Street (93021), Canada, Toronto, Ontario,

Senior Associate, Fraud Strategy Analyst

About Capital One Canada.

For over 20 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

Yes, we’re a credit card company, but we’re more than that too. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering. Our Strategy & Analytics Roles are like management consulting, but better. From day one, you’ll have the opportunity to work on solving complex problems, using data-driven decision making to enhance the overall business strategy, while still maintaining work/life balance.

At Capital One, we love to give our Strategy Analysts the opportunity to rotate to roles across various teams, so while this role is within the Fraud team, we will consider your application for multiple Strategy & Analytics teams as well as offer you the opportunity to rotate to new teams throughout your time at Capital One. This is part of our winning formula for creating great future leaders and as such, this role is well suited to high performers looking for growth opportunities.

About the Team

The Fraud team consists of Strategy Analysts, Data Scientists, Process Managers and Product Managers who come together to prevent and detect fraud. We leverage in-house and/or third-party vendor models, data insights and home-grown technology solutions to protect our customers from fraud and deliver reassuring customer experiences when fraud does happen.

About the Role

In this role, you will develop defenses and policies to mitigate fraud losses while balancing the impact on the customer experience and lifecycle journey. You will perform deep dives into data, investigate emerging fraud trends, and implement strategies to prevent fraudulent behavior. Additionally, this role provides the opportunity to work on and lead diverse projects, including new product launches, feature enhancements, and authentication tool rollouts, all while contributing to a safe and secure experience for our customers.

From a technical perspective, you’ll have access to various coding and visualization tools. You’ll work with SQL to query data, use spreadsheets and Python-based notebooks to organize it, and Slides to present it, along with other modern analytics tools, such as Tableau and Quicksight.

To continue your learning, you’ll also join the Canada Analyst Development Program (CADP), which takes place over your first year with us. The program provides comprehensive foundational training not only in fraud prevention but also across various other key areas, including marketing, credit underwriting, risk management, customer lifecycle, etc. to equip you with the skills and knowledge to make meaningful contributions to cross-functional projects.

Your Responsibilities:

1. You will be responsible for one of the areas of credit card fraud, such as transaction fraud or fraud applications. You will deep dive into the performance of existing strategies, with access to a vast amount of data which you will analyze to create recommendations to identify and stop emerging fraud trends.
2. You will build the case to bring strategies to market and work with product and technology teams to implement them. With our in-house technology, you get to see your work through to delivery in real time. As the owner of the strategy, you can then evaluate performance and continue to adjust and improve your strategy as needed.
3. As the expert of your area, you will influence the strategic roadmap of the team and collaborate across the fraud team to drive change to our overall fraud experiences.
4. You will use technical analytical skills (such as SQL and Python) to complete the analysis - don’t worry if you don’t know this now, we will help you learn.

Basic Qualifications:

1. 2-5 years of experience, with an established history of leveraging analytical skills to effectively influence strategic decisions.
2. A bachelor’s degree or higher.
3. Experience working in a team environment, with a strong ability to collaborate effectively with others.

Preferred Qualifications:

1. Experience in fraud strategy analytics with a basic understanding of credit card or other financial fraud.
2. Experience in coding (e.g. Complete SQL scripts, Python notebooks) and data visualization (e.g. Tableau, QuickSight). If you know how to build models or write code, that’s awesome. If not, we will help you learn it.

Working at Capital One.

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.