Assistant Manager

BE THE DIFFERENCE and enjoy a successful career in Massage Therapy at Hand and Stone located at Major Mackenzie/Weston and Yonge/Elgin Mills.

POSITION SUMMARY
The Assistant Manager is the first face and voice of Hand & Stone Massage and Facial Spa for our clients. Responsible for warmly greeting clients in person and via telephone, booking appointments, file maintenance, and selling memberships, service upgrades, and products.

RESPONSIBILITIES

1. Warmly welcome clients upon arrival and on the telephone.
2. Check in clients through the booking system.
3. Multi-task between answering phones, booking appointments, and selling memberships, gift cards, and upgrades.
4. Promote health/wellness benefits of massage and skin care.
5. Follow proper filing procedures/file maintenance.
6. Maintain a professional and clean work environment and appearance.
7. Various other duties.

QUALIFICATIONS

1. Knowledge of or willingness to learn Microsoft Office applications, Spa Soft, and basic cash/credit card transaction requirements.
2. Outstanding customer service skills.
3. Excellent personal appearance.
4. Clear and concise verbal and written communication skills.
5. Punctual and reliable.

BENEFITS & PERKS

1. Competitive pay structure inclusive of commissions & bonuses.
2. Steady clientele for RMTs and Estheticians.
3. Flexible schedules to fit your life.
4. In-depth orientation and follow-up in-house training (approved for CEUs).
5. All supplies provided – just show up!
6. Spacious, well-stocked treatment rooms with state-of-the-art equipment.
7. Uplifting team atmosphere.