Senior Analyst, Franchise Services

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Senior Analyst, Franchise Services About Franchise
The Franchise model is the cornerstone of our success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional as well as new payment flows. Through this powerful business model, we ensure that every day hundreds of millions of consumers and merchants make payments and accept payments with complete peace of mind. The Franchise team shapes the payments ecosystem by setting standards, onboarding new participants, resolving disputes, and ensuring the safety and integrity of our network. We are committed to ensuring we have a long-term, healthy, and sustainable ecosystem that supports the continued growth of Mastercard. Be part of a team that is not just leading but redefining the world of payments.

Overview:
The global Franchise Services team is seeking a Senior Analyst, Franchise Services to help grow and support the Americas (North America and LAC) regions within our global suite of Franchise Solutions. Franchise Solutions are a set of training, consulting, optimization engagements, leveraging Franchise subject matter expertise, that enable our customers to build and maintain long-term success on the Mastercard network, in support of a cleaner payments ecosystem. The ideal candidate is passionate about operations and providing support to their colleagues in the Americas Franchise teams and enjoys working in a growing and dynamic environment.

Role:

1. Provide Franchise Solutions administrative support to our internal business partners. This includes but is not limited to creating and maintaining process guides and providing support with our tools and systems, such as Salesforce and Ironclad.
2. Leverage internal data to create and define a sales pipeline for the Americas regional teams to prioritize their sales efforts and address the most impactful opportunities to pursue.
3. Identify areas of opportunity to increase efficiencies throughout Franchise Solutions in the Americas regions. Be comfortable exploring those opportunities, seeking alignment amongst key stakeholders, and implementing as/where agreed.
4. Prepare regional performance reporting on Franchise Solutions for leadership as needed.
5. Identify needs and opportunities for new Franchise Solutions that can be launched globally to support the evolving needs of our customers.

All About You:

1. Excellent communication skills, both verbal and written, with a passion for collaboration and teamwork. The ability to build and maintain relationships with multiple internal stakeholders is critical in this role.
2. Experience using sales support tools such as Salesforce and Ironclad.
3. Strong attention to detail, highly organized, creative thinking skills, and problem-solving.
4. Analytical and solutions-oriented.
5. Flexibility to work non-traditional work hours at times to support the various time zones of the Americas regions.
6. Experience in providing dedicated customer support (internal or external) is an asset.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach; and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.