Senior Advisor, Employee and Labour Relations - Commissionaires Ottawa

We are currently recruiting for a Senior Advisor, Employee and Labour Relations to work at our headquarters located in Ottawa, ON.

What you will be doing…

Reporting to the Senior Manager, Employee and Labour Relations, the Senior Employee and Labour Relations Advisor offers strategic guidance to managers and employees. This role focuses on addressing complex workplace challenges, ensuring consistent application of policies and procedures, and aligning practices with organizational goals and legal requirements.

Some of your responsibilities include…

• Advise managers and employees on defensible actions and compliant interpretations of legislation, collective agreements, and HR policies.
• Collaborate with Management to improve performance, ensure consistent corrective actions, and enhance client service delivery.
• Oversee sensitive employee cases, including workplace harassment, medical accommodations, and substance abuse case management.
• Manage formal complaints, prepare corporate responses for regulatory bodies, and maintain accurate case documentation.
• Lead grievance processes from initiation to resolution, including investigations and arbitration preparation, ensuring fair outcomes.
• Build collaborative relationships with union representatives and provide strategic guidance during collective bargaining preparations.
• Facilitate complex return-to-work and medical accommodation processes, liaising with employees, management, and medical professionals.
• Analyze and track absenteeism trends, offering guidance to managers and supporting employee wellness initiatives.
• Conduct comprehensive workplace investigations into harassment, violence, and other concerns, ensuring timely resolution.
• Participate in employee engagement initiatives, special projects, and committees to foster a positive workplace culture.

What’s in it for you?

• Work for a reputable and nationally known company.
• Work in a challenging and rewarding work environment.
• Employer paid professional development.
• A comprehensive benefits package.
• Generous paid time off, holidays and sick days.
• Retirement plans with company matching of employee contributions.
• Employee discount programs, social outings and holiday gatherings.

You’re a good fit if…

• Proven ability to manage complex investigations and labour relations cases with professionalism and discretion.
• Strong negotiation and conflict resolution skills, focusing on achieving strategic outcomes.
• Established ability to deal with sensitive personnel issues with maturity and tact.
• A collaborative mindset with a talent for building rapport with senior management and client groups.
• Exceptional oral and written communication skills.
• Demonstrated problem-solving and decision-making skills, paired with a proactive, results-oriented approach.
• Proficiency in Microsoft Office and HR information systems.

Your must-haves:

• Bilingualism (French/English) is a Required.
• Post-Secondary Degree, Diploma or Certificate in Human Resources (a combination of education and experience will be considered) CHRP, CHRL (asset).
• 5-7 years of progressive experience in employee and labour relations, including strategic advisory roles.
• Advanced knowledge of employment and labour legislation, including its application in unionized and non-unionized environments (e.g., Ontario Employment Standards Act, Human Rights Code, WSIB).
• Experience in policy development, implementation, and providing strategic HR advice.
• Secret Security Clearance (or eligibility to obtain).

Application Process

If we are the right fit for you, we want to hear from you! Send us your resume and cover letter today.

NOTE: Only those candidates that meet the specified requirements will be considered for this position. Candidates that do not meet the requirements may be considered for similar opportunities.

Commissionaires values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender, and age.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Commissionaires’ Policies on Accommodation, a request for accommodation will be accepted as part of Commissionaires’ hiring process.

Commissionaires-Ottawa does not use artificial intelligence (AI) to screen, assess, or select applicants. However, please be aware that some third-party tools we utilize in our recruiting and selection process may incorporate AI technology.

We appreciate all who apply; however, we will only be contacting candidates of interest.