Senior Advisor Customer & Market Insights

Senior Advisor Customer & Market Insights

At Enbridge, we adopt new ideas and offer an environment where employees are recognized and respected for their input and opinions. We view our employees as our future leaders and strive to provide an environment that encourages self-improvement, innovation, and growth so that we can promote from within. We are looking for outstanding employees who share our vision to be the best in everything we do, from safe and reliable operations to innovative solutions and complete team commitment and dedication to our values.

Our Customer & Market Insights (CMI) team is looking for a Senior Advisor to join their dynamic and inclusive team. In this role, you will manage strategic and financially impactful market research projects and provide technical guidance to the team. Your work will support regulatory filings and various company initiatives.

If you are a maestro in quantitative and qualitative research methods and design and have knowledge of the energy industry, including energy transition or energy efficiency measures and technologies, we'd love to hear from you! Don't wait, apply today!

What You Will Do

1. Be part of an in-house market research and customer insights focused team that supports the Enbridge Gas utility.
2. Design and implement market research projects, including quantitative surveys and qualitative studies such as focus groups, usability testing, and in-depth interviews (IDIs).
3. Manage strategic market research projects, customer engagement to support major regulatory filings or investment opportunities. Lead the review and redesign of existing tracking programs as well as the development of new programs.
4. Manage all aspects of the research process, including research design, choice of methodology, vendor selection and procurement process, project plan and project management, questionnaire/discussion guide design and development, analysis, and reporting. Recommend the best course of action to meet the research objectives.
5. Build and maintain relationships with clients and partners across the company to enhance business understanding and ensure that the research support is both relevant and practical.
6. Assist in answering ad-hoc inquiries from internal clients, synthesizing and summarizing themes and insights from a variety of sources, including past primary research and secondary research.
7. Collaborate with team members to ensure that research findings from various studies are synthesized, all projects benefit from knowledge/expertise held by each team member, and that lessons learned are shared across the team.
8. Develop and maintain technical processes and procedures for the CMI team.
9. Participate in cross-functional projects where ongoing research support and consultation are required.

Who You Are

You will have the following education and experience:

1. Related university degree along with 6+ years of directly related experience.
2. Strong project management skills and a thorough understanding of the research process.
3. Proficiency with statistical analysis packages (e.g., SPSS).
4. Ability to extract insights from quantitative and qualitative data.
5. Creative data visualizations and reporting skills.
6. Ability to establish and maintain good client and vendor relationships.
7. Demonstrated ability to work collaboratively and independently with a strong sense of ownership and accountability.

Preferred Qualifications

1. Experience working in a regulated environment.
2. Qualtrics Certification.
3. Market research training at the post-secondary level.

Working Conditions

This role operates in a typical office environment.

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options.

#LI-Hybrid#joinourteam

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting *******@enbridge.com.