Security Team Lead - Full Time - Cambridge Memorial Hospital

Security Team Lead - Full Time - Cambridge Memorial Hospital

Job Description:
In addition to the requirements for Security Guards, Team Leads will be required to perform the activities according to their assigned role as follows but not limited to:

• Ensure that all Security Guards are signed in, briefed, and at their proper locations;
• Build and maintain relationships with clinical team, liaise with Charge Nurses on shift as required.
• Liaise with Site Supervisor/Mobile Supervisor/Field Manager after hours;
• Conduct specialized investigations, as required
• Incident reporting and documentation
• Report all deficiencies
• Ensure Health & Safety requirements are met
• Provides leadership, direction, and ongoing coaching and training
• Motivate team, recognizing high-performers and submit commendations
• Ensures all standing orders and scheduled daily activities are carried out as required for each shift
• Ensures site staff adhere to all Paladin Security and site-specific security policies and procedures
• Ensures all Security Guards have received the mandatory training
• Coach staff when necessary and ensures proper documentation is passed onto head office
• Audit security equipment
• Documents and investigates security incidents and complaints
• Provide proactive and reactive security patrols.
• Communicates any concerns/issues with Client Service Manager
• Provide customer service to staff, patients, visitors, contractors with parking issues, redirecting parking concerns to parking vendor.
• Assist hospital staff, patients, visitors, and contractors with navigating parking vendor's machines and/or online portal.
• Assist hospital staff with lost or replacement parking cards as directed by the hospital's process.
• Provide parking passes to authorized individuals and departments
• Monitor and provide access to the contractor parking lot (Lot 3)
• Provide parking vendor's contact information to patients, staff, and visitors when requested
• Support the hospital with refilling parking tickets and receipt paper in the parking machines.
• Other duties as assigned

Requirements:

• Minimum two (2) years of hospital security experience required
• Minimum one (1) year of supervisory / team lead experience is an asset
• Previous experience at this site is mandatory
• Preferred post-secondary education in a Law Enforcement/Security program
• Working knowledge of the Trespass to Property Act and Mental Health Act
• Superior written and verbal communication skills
• Demonstrated punctuality and reliability, tact and diplomacy
• A Valid Ontario Security Guard License
• Valid First Aid and CPR Level C Certification
• Proof of double Covid Vaccination
• Immunization Record (Measles, Mumps, Rubella, Varicella, and 2-Step TB Skin Tests)
• Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)
  • Applicants lacking these certifications can opt into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position
  • Please be aware: The UoF/MOAB training is not paid as it is a pre-requisite, however Paladin will cover all of the costs of the training with a 6 month commitment to the position/availability

Highlights:

• Extensive training
• Competitive wages
• Advancement and growth opportunities
• Clear communications, scheduling, and support from a team of professionals there to ensure your success

Position: Full Time Security Team Lead
Site: Cambridge Memorial Hospital
Address: 700 Coronation Blvd, Cambridge, ON N1R 3G2
Hours: Continental Rotation (0600-1800/1800-0600hrs)
Pay Rate: $25.00/hr.
Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours
Internal Posting Date: October 29, 2024
Internal Closing Date: November 05, 2024

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.