Security Shift Manager

Starting Salary: $60,062.00

The Gateway to Your Future
To assist the Security Manager in the management of the Security department and personnel, in compliance with the Provincial Gaming Commission, and other applicable municipal, provincial, and federal laws and regulations. Assist in maintaining good public relations with patrons and employees. Comply with safety and security standards of the corporation while orientating staff to operations and complying with pre-determined internal control procedures. The Security Shift Manager is responsible for the administration and day-to-day management of security supervisors and staff and operation of the department.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Protect the assets of the corporation by monitoring all operations and gaming activities throughout the facility.
• Oversee investigations of major occurrences such as minors gaining entry, criminal acts committed on company property, breaches of integrity, and occurrences subject to significant risk in terms of liability.
• Respond to escalated patron complaints and major occurrences such as fire alarms, bomb threats, and evacuation procedures, strictly adhering to the policies and procedures outlined in the Departmental or Internal Control Manual.
• Ensure files and records (i.e., key logs, visitor passes) are accounted for in accordance with Security Department policies.
• Monitor training strategies for supervisors and staff, ensuring technical training, internal customer service training, and succession planning are provided.
• Responsible for department scheduling, administration of time off requests, payroll reconciliation, and attendance management. Assist the Department Manager with the administration of the departmental budget by monitoring use of overtime, tracking scheduled hours, managing operating expenses, etc.
• Maintain a clean and safe work environment. Ensure staff comply with safety procedures including use of required safety equipment, proper lifting techniques, and identify unsafe practices or conditions.

What You Bring

• College diploma or equivalent with a focus in Law and Security, Law and Justice, Criminology, or a related field.
• Completion of a management-training program is required.
• Managerial experience in gaming or a related field of three (3) or more years.
• First Aid and CPR certification.
• Possess strong organizational, interpersonal, analytical, communication, and managerial skills.

Why Work for Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contributions, and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill, and energy.

Get to Know Gateway
Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario, and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars, and 561 hotel rooms. Gateway is the service provider for the Central, Southwest, and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish, and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Apply Now!
Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work, and Exceptional Customer Service. We are committed to providing an inclusive and barrier-free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.