Security Officer-CNB (Bilingual French / English-PT)

Under the general direction of the Security Shift Manager, the Security Officer is responsible for protecting the Company assets while being a welcoming ambassador to the Casino. Security Officers will protect all guests and team members against theft, fraud, vandalism, and abuse while delivering the highest level of service and respect to patrons and colleagues. This position will perform several varying duties throughout their shift, including controlling access to the facility and sensitive areas, escorting visitors, assisting departments, lost and found, and monitoring and recording within a daily log and assigned notebook. They may also be required to provide first aid and medical attention. Security Officers ensure adherence to the Company policies and procedures, motivate and lead by example, and support a Great Canadian learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Monitoring, documenting, and reporting internal and external violations, unsafe conditions, potential hazards, suspicious persons, and activities; preparing written and electronic statements.
• Enforcing restricted access by unauthorized persons.
• Observing transactions, slot drops, chip fills, and transferring items to Lost & Found.
• Performing identification checks to any guest who appears under 30.
• Referring disputes to the Security Supervisor.
• Conducting regular patrols of the interior and exterior of the property as assigned.
• Escorting guests and team members.
• Attending to first aid incidents.
• Assisting the Security Supervisor with enrolling guests in the Self-Exclusion program.
• Ensuring compliance with licensing laws, health and safety, and other statutory regulations.
• Performing other duties as assigned or directed.

Education and Qualification Requirements

• High School diploma or equivalent required, post-secondary education an asset.
• Two (2) years of experience working with the public in a service role or in the service industry.
• Excellent problem-solving and conflict resolution capabilities.
• Previous experience or training in security is an asset.
• Must have a valid class driver's license.
• A current First Aid / CPR certification.
• Ability to successfully obtain a Responsible Beverage certification.
• An inquisitive, investigative mind, able to identify suspicious behaviors / transactions and make sound judgments based on this.
• A willingness to learn, develop, and achieve new skills for personal and professional development.
• Computer literacy in MS Office.
• Able to organize data with great accuracy.
• Knowledge of privacy legislation is an asset.
• Self-motivator and ability to inspire other team members in enhancing the guest experience within the entertainment business.
• Ability to multi-task and prioritize.
• Ability to follow rules, regulations, policies, and procedures at all times.
• Must be able to work independently, without close direct supervision, and apply good judgment and discretion under pressure.
• Ability to successfully obtain and maintain a Gaming Registration within the applicable province (New Brunswick).

Work Environment Considerations

• Fast-paced with multiple priorities, deadlines, and deliverables; exposure to some conflict, distress, and noise.
• The role requires a flexible schedule that adapts to business needs, with non-traditional work hours including evening or weekend shifts.

Special Working Conditions

Our reputation is of paramount importance. As such, we will conduct our business in an ethical and professional manner. Every team member will be obliged to understand and follow all the policies outlined in Great Canadian’s Corporate Ethics & Conduct Manual and will disclose any irregularities or wrongdoing in accordance with the Company’s Whistleblower Policy. The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department.

Compliance Requirements

• Every team member must comply with all requirements of the Corporate Ethics & Conduct Manual and with all other corporate policies communicated to the employee.
• Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible.
• Adhering to all company and regulatory policies as they relate to functions of the position.

Licensing and Certification Requirements

Permanent employment may be dependent upon the authorization and continued approval of the Provincial Regulatory Bodies. New employees will complete an application and will begin work after regulatory approval is granted. Existing team members will reapply as necessary, and continuing work will be dependent upon successful reapplication. For positions that require additional certification, the appropriate level of certification will be maintained.