Security Guard: Gallery Shift (12-month Contract)

WHO WE ARE

Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.

As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED

Join the Royal Ontario Museum (ROM) as a Security Guard! Full-time, part-time, and casual positions are available. Monitor alarms, CCTV, and access control systems, conduct patrols, handle crowd control, and respond to emergencies. Investigate incidents, improve security protocols, and ensure safety. We provide on-site training, a uniform and shoe allowance, extra hours, vacation time, and a comprehensive benefits package. Strong control room knowledge and problem-solving skills are required. Protect the history and artifacts of the ROM. Apply Now and join our dynamic team!

RESPONSIBILITIES:

• Ensure the safety and security of the museum by monitoring and operating Alarms, CCTV, & Access Control systems.
• Act as the control center for the museum by having a working knowledge of control room duties and functions such as dispatching, access control systems, and the use of CCTV.
• Maintain the integrity of the museum's security systems by conducting alarm response and investigation as required.
• Protect the museum's assets by conducting regular patrols and/or patrolling assigned galleries to deter criminal activities.
• Maintain order and safety during museum events and exhibits by performing crowd control duties as required.
• Ensure the safety of visitors and employees by conducting parcel and package inspections.
• Help maintain the museum’s reputation by conducting detailed investigations and reporting all findings and recommendations regarding incidents or accounts that occur on ROM property. This includes infractions of any applicable federal, provincial and municipal laws or ROM Policies and Procedures.
• Respond promptly and efficiently to emergency or non-emergency calls; assess the situation and liaise with emergency services as necessary.
• Contribute to the overall security of the museum by performing other duties as assigned.

QUALIFICATIONS:

• Hold a Law Enforcement/Police Foundations Diploma or degree.
• Possess at least one year of relevant security experience or equivalent education.
• Possess a valid Ontario Security Guards License in good standing, in accordance with PSIS Act at the time of application.
• Hold First Aid and CPR Level “C” and Automated External Defibrillator (AED) Certification at the time of application.
• Possess valid Smart Serve certification at the time of hire.
• Have knowledge and previous experience using CCTV/Fire Panel/Access Control Systems.
• Familiarity with emergency and evacuation procedures.
• Possess excellent conflict resolution skills.
• Experience in hospitality settings is an asset.
• Physical fitness is essential, as the job may require standing for long periods.
• Have good interpersonal skills with the ability to communicate verbally and in writing effectively.
• Must work with a high degree of honesty and integrity.
• Proficiency in Microsoft Office and electronic mail.
• Working knowledge of operational security procedures.
• Must always wear Green Patch safety footwear while on duty.

• START DATE: ASAP
• POSTING DATE: February 25, 2025
• CLOSING DATE: Open Until Filled
• STATUS: Full-time Contract
• EMPLOYEE GROUP: SEIU, Local 2
• HOURLY RATE: $24.21- $28.72 per hour
• SHIFT: Gallery Shift
• SCHEDULE: 40 hours per week
• PROBATIONARY PERIOD: 60 days
• LOCATION (on-site): Toronto, ON

NOTE: We ask that you ensure you possess a valid security guard license, first aid and CPR 'Level C' with AED and Smart Serve certification at the time of application. Please note that we cannot consider applications from individuals who do not possess these requirements. We appreciate your attention to this matter and thank you for your interest in joining our team at ROM.

WHAT TO EXPECT IN OUR INTERVIEW PROCESS

1. Initial conversation: A 30-minute virtual conversation with a Recruiter to discuss your interest in the role and ROM and how you can make an impact.
2. First interview: A 1-hour in-person or virtual interview with the Hiring Manager and a member of the HR team. This in-depth interview will focus on your skills and how they align with the team's and ROM's needs.
3. Second interview: A 1-hour in-person meeting with the Hiring Manager and relevant team members. You may be asked to present a pre-assigned case study and discuss scenarios relevant to your role. Depending on the position, you might also be given a tour of ROM and receive a preview of your responsibilities and interactions.

The above-listed process may change or vary based on the nature and scope of the position.

**All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.**

WHY PEOPLE CHOOSE ROM

• Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
• Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
• Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
• Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
• Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.

If you’re excited about this role, even if your experience differs from the specific requirements, we encourage you to apply. We’re keen to meet candidates who can contribute their talents to our goals, and will consider an equivalent combination of knowledge, skills, education, and experience.

COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY

At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at careers@rom.on.ca for assistance.

APPLY NOW

Apply today and help us create a collaborative, diverse, inclusive, and equitable space where creativity and learning flourish.

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.

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