Security Guard - Full Time - Markville Mall

Overview Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Position: Mall Security Guard - Patrol
Site: CF Markville Mall
City: Markham
Status: Full Time
Hours: Continental Rotation - 0800-2000/2000-0800
Category: AA - OT after 88 hours
Pay Rate: $18.60/ Per hr
Internal Posting Date: February 18, 2025
Internal Closing Date: February 25, 2025
External Closing Date: April 15, 2025

Schedule example:
Wed - Fri 1100-1900 + Sat & Sun - 1000-1800
Please note that this is just an example and may not reflect your actual assigned schedule, which will be determined based on business needs.

Mandatory 4 day virtual and in-class training at our Etobicoke office.

Site Description: Starting with a smile, the staff at Markville Mall is committed to providing its customers with all the information, courtesy, and care that they require during their visit to Markville. It is their pleasure to assist in any way they can. Their friendly and professional Guest Services representatives are here to help, inform and make your visit to Markville easy and enjoyable. Markville Mall is dedicated to community health, spirit, and the preservation of the environment. They are committed to the social needs that impact their community. They are also introducing a bold new vision for the Markville Shopping Centre to create a truly world-class retail destination in one of Canada’s most affluent and dynamic communities. They are a member of the Cadillac Fairview family, one of North America’s largest investors, owners, and managers of commercial real estate.

Job Description: Working assigned shifts, you will be responsible for completing investigations and incident reports. You will be expected to perform constant patrols and interact with tenants and members of the public to provide direction and promote good customer service while providing a security presence. Respond to all emergencies and take the lead role in all incidents involving violent individuals. You will be required to conduct arrests, enforce mall rules, and remove undesirables from the property.

Duties & Responsibilities:

• Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner
• Able to use tact and diplomacy in dealings across a range of settings and situations
• Respond to medical emergencies and provide first aid, CPR, or AED support until medical professionals arrive
• Ability to maintain and enforce access control procedures
• Solid understanding of emergency and standard operating procedures
• Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner, by enforcing the Trespass to Property Act
• Assist with Fire & Life Safety inspections
• Maintain a detailed memo book and prepare incident reports on all matters dealt with using CF's standard report-writing program
• Conduct periodic patrols of property either by foot or by vehicle.
• Investigate incidents and occurrences
• Draft detailed incident and occurrence reports
• Maintain the peace, safety, and security of all patrons, clients on the property
• Monitor CCTV surveillance systems
• De-escalate emergency / crisis situations
• Assist emergency and law enforcement personnel
• Access control, line management, customer service
• Assist with daily operations as needed/required or directed.
• Other duties as outlined by management

Qualifications:

• Must be willing and able to stand, walk, patrol by foot and vehicle for extended periods (8-12 hours)
• Must demonstrate a high degree of professionalism
• Must have at least 1 year of mall security or relevant experience
• Must have a G class drivers license with a clear drivers abstract.
• Must be willing and able to provide a recent and valid vulnerable sector check, criminal background check and drivers abstract as required.
• Must have strong verbal and written communication skills
• Must have a strong command and fluency in the English language both written and verbal
• Must be able to work in a fast-paced dynamic environment both indoors and outdoors as required.
• Must be able to handle stress and pressure and make a sound decision under duress
• Must be comfortable working in a busy highly populated area
• Must have a clean driver abstract
• Must demonstrate high attention to detail / observational awareness
• Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team

At the time of the interview applicant must be able to produce proof of completion of the following prerequisites:

• A Valid Ontario Security Guard License
• Must possess a valid Standard First Aid and CPR certification (WSIB-approved). Please note, this is different from Level C or Emergency First Aid certification.
• 2 COVID-19 Vaccinations proof
• Proficient in English (both oral and written)

Additional prerequisites:

• Must be able to commute to Toronto for pre-deployment training (4 training days M-F)
• Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB) from ASP provider. Other security providers different than the ASP will not be allowed and applicant will have to enroll into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position.
• Please be aware: The UoF/MOAB training is not paid as it is a pre-requisite, however Paladin will cover all of the costs of the training and will provide you with their certification upon successful completion with a 6 month commitment to the position availability.

Certification Requirements (All): Minimum of 1 year security experience, Vulnerable Sector Check, COVID Double Vaccinated, Valid G Licence, Valid Ontario Security License, Valid Certification in First Aid, CPR and AED.

Additional Information / Benefits: Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short-listed will be contacted for an interview. Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days. Screening Requirements: Criminal Background Check.