Security Guard

Job Description

JOB TITLE: Security Guard

DEPARTMENT: Public Works & Engineering

POSTING NUMBER: 106521

NUMBER OF POSITIONS: 2

JOB STATUS & DURATION: Full Time Permanent

HOURS OF WORK: 42-hour workweek / shift work

LOCATION: Onsite, you will report to the location of Civic Centre

SALARY GRADE: 4

HIRING SALARY RANGE: $76,866.00 - $86,474.00 per annum

MAXIMUM OF SALARY RANGE: $96,082.00 per annum

JOB TYPE: Management and Administration

POSTING DATE: January 17, 2025

CLOSING DATE: January 30, 2025

AREA OF RESPONSIBILITY:

Under the general supervision and direction of Security Services management, the Security Guard is responsible for carrying out security duties at various City owned and/or operated facilities, in order to protect life, City assets and facilities. This position will enforce federal, provincial and municipal laws and by-laws, conduct investigations, collect evidence, testify in court, and participate in community outreach and public relations activities.

SAFETY AND SECURITY

• Monitors and patrols assigned areas of City owned and/or operated properties and the surrounding grounds through physical patrols and by monitoring various security systems.
• Observes, investigates, and acts on possible breaches of security, criminal code offences, fire and safety hazards, illegal entry, theft, and malfunction or interruption of utilities, machinery or equipment.
• Supports the enforcement of various By-Laws, Acts, City policies and procedures including the Trespass to Property Act and the City’s Good Behaviour Policy.
• Responds to, resolves, and escalates as necessary, complex issues involving stressful situations and/or emotional persons.
• Activates fire alarm and safety systems and assists in evacuation procedures; escorts designated authorities, police, fire and paramedic personnel to emergency locations.
• Provides security for visiting dignitaries, protocol functions, demonstrations, labour disruptions, council meetings and special events.
• Performs emergency First Aid services to the public and staff as necessary.
• Escorts or physically removes offenders and trespassers from City owned/operated properties under the Trespass to Property Act of Ontario.
• Responds to urgent and potentially volatile situations and takes appropriate action related to members of the public and City employees.
• Exercises the Powers of Arrest and detention when required.
• Required to act on behalf of the City in the event of a labour disruption including the crossing of any picket lines.
• Understand and follow the City’s Standard Operating Procedures, building Fire Safety Plans and Emergency Response Plans.

RELATIONSHIPS AND COMMUNICATION

• Responds to public inquiries and represents the City of Brampton Security Services section by promoting security services that contribute positively to the results of the division and corporate vision.
• Conducts security audits and assessments providing advice to enhance physical security.
• Informs designated authorities in the event of security, fire or health emergencies.
• Acts on behalf of the City for employee terminations.
• Informs and warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
• Assists staff and visitors with customer service & security related initiatives in a professional & approachable manner.
• Initiates, builds and maintains effective working relationships with internal and external stakeholders including, but not limited to Enforcement and By-Law Services, Recreation, Transit, Brampton Library, Downtown Brampton Business Improvement Association, Region of Peel Outreach, Peel Regional Police.
• Liaise with law enforcement and other emergency services personnel (i.e. Peel Regional Police, Brampton Fire and Emergency Services, Peel Regional Paramedic Services etc) when dealing with routine and emergency situations.
• Acts as an ambassador of the City by providing customer service and responding to public inquiries.

CONFLICT RESOLUTION

• Investigates complaints and property related incidents.
• Participates and provides information related to employee investigations.
• Identifies areas requiring updates or improvements relating to policies, procedures and directives.
• Identifies critical issues quickly and accurately while implementing established SOP solutions.
• Proactive in assessing competing priorities and negotiating a resolution acceptable to everyone involved.
• Responds as required to all security, safety, and/or emergency situations.
• Identifies and solves employee problems, manages conflict, responds to grievances in line with SOP.

ADMINISTRATION

• Displays administrative and organizational skills, with the ability to prioritize and complete work within prescribed deadlines.
• Receives and records complaints, conducts investigations and testifies at court proceedings as required.
• Prepares notes and incident reports relating to unusual occurrences, detailing observations and actions taken.
• Utilizes software to complete electronic patrol tours.
• Completes various forms, logs, and work orders as required.
• Issues City identification and/or keys to employees, contractors and guests.
• Efficiently uses computers and has experience using Microsoft Office related software, incident reporting software, access control software and CCTV investigation software.

SELECTION CRITERIA:

EDUCATION:

• Graduate of a recognized community college Diploma program in Law Enforcement and Security, or related field; and/or equivalent combination of education, training and experience.

REQUIRED EXPERIENCE:

• Minimum three (3) years’ full-time security experience in a government, commercial or health care environment.

OTHER SKILLS AND ASSETS:

• A valid Ontario Private Investigators License is a required. A Dual Licence would be considered an asset
• Demonstrated knowledge and understanding of legislative policies such as the Criminal Code of Canada and Trespass to Property Act of Ontario.
• Demonstrated knowledge and understanding of the Canadian Charter of Rights and Freedoms and its application in field of law enforcement.
• Thorough understanding of legal authorities related to arrest, search and seizure.
• Knowledge of proper investigation procedures to ensure that incidents are properly handled and documented.
• Experienced and able to operate and monitor computerized security software including access control systems, CCTV Systems, intrusion alarm systems and duress response systems.
• Demonstrated ability to prepare clear, concise and legible notebook entries and detailed security incident reports.
• Physically and mentally able to fulfill the duties and requirements of the assigned work.
• The ability to handle moderate to arduous physical exertion such as:
• Operating a patrol vehicle (licensing documentation shall be provided with the resume);
• Standing or walking for long periods in both indoor and outdoor conditions;
• Climbing stairs and ladders;
• Lifting and/or carrying objects of up to fifty (50) pounds;
• Running for short distances;
• Highly developed interpersonal and customer service skills including conflict resolution, problem solving, decision making and situational awareness.
• Highly developed written and verbal communication skills with the ability to be confident, clear, respectful and sensitive.
• Ability to work up to twelve (12) hour shift schedules in order to meet the operational needs of the branch.
• Ability to work rotating shifts including days, evenings and nights (including weekends and statutory holidays).

**Various tests and/or exams may be administered as part of the selection criteria.

Interview: Our recruitment process may be completed with video conference technology.

If this opportunity matches your interest and experience, please apply online quoting reference #106521 by January 30, 2025 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.