Security Delivery Professional

Description

Our team and what we’ll accomplish together

At TELUS, we are passionate about putting our Customers First and keeping thousands of residential and commercial customers safe and secure with our dedication to quality installations and superb customer service.

As a Security Delivery Professional, you excel in customer service and enjoy providing a white glove experience to customers, and you are excited by new and evolving technology. This role plays a vital part in ensuring the security and satisfaction of our residential customers. By having an expert in place, the installation and repair processes are carried out efficiently and effectively, meeting the specific requirements and expectations of each customer. The seamless collaboration with contractors and sales teams ensures a coordinated approach to project delivery, enhancing the overall customer experience. Additionally, the expertise in advanced video solutions and premium AV products guarantees that customers receive top-notch security solutions that align with the latest technology standards. Ultimately, the Security Delivery Professional's passion for high-quality customer service and technology contributes to building trust, satisfaction, and long-term relationships with customers.

What You’ll Do

• Deliver exceptional customer outcomes by leveraging excellent communication, technical and customer service skills.
• Identify upsell and cross-sell opportunities and promote additional products and services to homeowners.
• Install and repair residential alarm and automation systems.
• Educate customers on smart-home technology, providing expert analysis to build solutions that address customer needs and concerns.
• Provide technical expertise, including the design of seamless home networks and advanced video solutions, and support for other products such as internet, TV, and audio-video solutions.
• Collaborate with vendors for project execution.
• Manage projects from start to finish.

What's in it for YOU?

Your rewards of starting your career with TELUS include a competitive annual salary of $52,000; starting salary will be determined based on your relevant education and experience. Along with annual bonuses and sales incentives, we offer best-in-class training, an employee share purchase plan, service discounts and more.

You will have the chance to build a long-term career with a leading-edge team that strongly believes in giving back to the communities in which we work, live, and serve.

• Competitive salary and benefits package.
• Opportunities for professional growth and development in the residential security sector.
• Supportive and collaborative work environment focused on residential customer satisfaction.
• Chance to work with cutting-edge technologies and solutions for residential security needs.

Finally, a career you'll love.

Qualifications

You're the missing piece of the puzzle with your…

• Enhanced track record of delivering exceptional customer service, coupled with a proactive approach to assisting customers.
• Comfort with solutions-based selling, recommending products to customers and up-selling and cross-selling TELUS services and products.
• Normal colour vision required to work with color-coded wiring.
• Proactiveness, effective decision-making skills, and ability to work effectively with limited supervision.
• Ability to plan, prioritize, thrive in a dynamic environment, and collaborate with other departments.
• Follow safe work practices and abide by all safety rules and regulations.
• Enthusiasm for continuous learning and high performance.
• Proven experience in delivering security solutions and services to residential customers.
• Strong knowledge of Wi-Fi setup and troubleshooting techniques in home environments.
• Familiarity with premium audio-video products and their installation in homes.
• Excellent project management skills with a focus on completing residential projects.
• Ability to handle physically demanding work, including heavy lifting and working in various weather conditions.
• Flexibility to work various shifts: days, evenings, weekends, and statutory holidays.
• Fluency in English, with proven professional oral and written communication skills; proficiency in other languages is a bonus.
• Bondable (a security clearance and criminal record check is required) with a clean and valid Class 5 Driver's License without GDL or restrictions.

Note: Successful applicants are required to obtain a Security Alarm Installer License from the applicable provincial government.

Security/alarm installation training will be provided.

Great to have

• Post-secondary education in electronics, computers/IT or similar is an asset.
• Security Systems Technician Trades Qualified (TQ) certification is an asset.
• Previous security alarm installation experience is an asset.