Security Concierge / Housekeeping Associate

As a security concierge and housekeeper, you’ll be assigned shifts for both housekeeping and security coverage. You will assist residents while working on the front desk by providing information and services as needed. As a housekeeper, you will be responsible for ensuring the cleanliness of the interior and exterior of the condominium building.

Shift Schedule: Flexible Availability

Site locations:

1. West: Mississauga/Oakville/Burlington
2. Central: Toronto (North York, Scarborough, Downtown, Midtown)
3. North: Markham/Richmond Hill

Pay Rate: $19 hourly

Your Responsibilities:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Housekeeping Duties

• Cleans and services restrooms.
• Sweeps, vacuums, and mops floors and stairways.
• Gathers and disposes of rubbish and waste materials by hand or with the use of powered equipment.
• Observes appearances and conditions of premises and equipment; reports needed repairs, safety hazards, or conditions requiring outside vendor services.
• Dusts such items as blinds, furniture, file cabinets, door frames, railing, picture frames, and windowsills using treated dust mittens, cloths, or hand-cleaning items.
• Polishes furniture, metal work, and chrome using appropriate cleaning and polishing compounds.
• Maintains an inventory of cleaning and toiletry supplies.
• Washes walls, ceilings, woodwork, windows, mirrors, and fixtures using both step and extension ladders.
• Cleans grounds and parking lots of litter, glass, or other debris.
• Loads and unloads supplies, and moves heavy furniture and equipment using dollies, handcarts, or power equipment.
• Replaces light bulbs and fuses.
• May perform ground maintenance including removal of snow from front entrances, salting front entrances.
• Assists in the moving of garbage bins when needed.
• Maintains and cleans compactor room.

Concierge Duties

• Identifies and clarifies residents’ needs and desires, answers questions, gives directions and instructions.
• Ability to remain calm under pressure and act quickly.
• Manages and screens messages.
• Schedules access for authorized vendors to provide services within units.
• Maintains guest privacy and organization reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Ensures all safety and access control procedures and maintains a safe work environment.
• Provides protection to the clients, residents, and property of the buildings we are contracted to provide services. Provides assistance/support by answering customer inquiries and directing as required.
• Observes floors and stairways ensuring that they are clear of debris, obstructions, and fire hazards and that access doors to sensitive/priority areas are locked. Be alert to deficiencies in the physical building which could cause injury or loss of client’s assets.
• Enforces client’s rules, regulations, Municipal, Ontario and Canadian Laws and assists Police and Medical Staff when required.
• Provides exceptional Customer Service to Clients, Customers, Contractors, and Visitors to client’s property.
• Performs routine property patrols of all levels of building, parking areas, and perimeter and responds to Emergencies and Fire Alarms.
• Follows up with daily documentation, daily occurrence log, incident reports, and front desk software as required.
• Follows all On-site Procedures: Employee Handbook Policies and Procedures, Training Checklist, Standing Orders or Standard Operation Procedures, Client Policies and FirstService Residential Policies.

Skills & Qualifications:

• Must possess a valid Ontario Security License
• High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.
• Ability to operate and use janitorial tools, equipment, and supplies such as floor buffers, vacuum cleaners, and cleaning compounds and solutions.
• Must be able to lift 50 lbs.
• Have knowledge of occupational hazards and safety rules and regulations.
• Have knowledge of building and property security procedures.

Physical Requirements:

• Must be able to lift 50 lbs.
• Must be able to sit for extended periods of time.
• Must be able to stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.

The work environment characteristics are normal office conditions at an onsite community. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

About Us

FirstService Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners, and Superintendent within our Property Services Department.

Recognized as a Great Place to Work, we offer our more than 19,000 associates competitive salaries, top benefits, and career training, continually investing in our associates’ professional development and setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect.

Embark on a fulfilling career in property management with FirstService today.

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.