Security Communications Agent (Full-time)
Job Category: Operations
Requisition Number: SECUR001984
- Posted: December 10, 2024
- Full-Time
- On-site
Location
Alberta
300, 10214 - 104 Ave NW
Edmonton, AB T5J0H6, CAN
OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue.
Role Summary:
Communication Agents work in a fast-paced environment evaluating and dispatching appropriate units to calls for service for the Ice District, including Rogers Place and OEG Sports & Entertainment, while maintaining the day-to-day operations of the Security Control Room. Agents will monitor and control various equipment and technology to support in the deterrent of undesired activity and to help to maintain a safe and welcoming environment within the Ice District and venues.
Core Responsibilities and Duties:
- Monitor, operate, and control computerized safety systems, including CCTV, on a continuous basis during normal and event operations.
- Coordinate response to incidents by taking appropriate corrective actions and communicating status of safety systems to various personnel.
- Liaise with Emergency Responders, 911 Dispatch, and 24/7 Crisis Diversion (211) to request and direct resources efficiently.
- Maintain constant watch over all operating equipment through monitoring control room instrumentation, computer screens, and alarms.
- Utilize department-approved reporting methods to accurately record and log all appropriate incidents.
- Work in collaboration with the Shipping & Receiving Administrator to assist with access control.
- Support Event Command as an Event Dispatcher or Event CCTV Operator.
- Enforce policies and regulations while applying knowledge of specific acts, laws, and statutes.
Does this sound like you?
- You understand crowd dynamics, individual behavior, and safety issues.
- You are customer service driven.
- You have clear and concise verbal and written communication skills.
- You bring a committed and pro-active approach to upholding the Rogers Place guest experience philosophy.
- You are available to work evenings, weekends, and holidays in a 4x4 shift rotation.
- You are passionate about Sports and Entertainment!
Education, Experience and Skills:
- 1 year of experience in a security control room/dispatch environment.
- Possess intermediate level computer application knowledge.
- Current First Aid and CPR certification will be considered an asset.
- Ability to manage critical events and prioritize in an emergency.
- Punctuality, discipline, and sound judgment are critical in this environment.
What’s in it for you?
- 100% Employer Paid Benefits + RSP Matching Program
- Oilers, Oil Kings, and Live Entertainment Ticket Options
- Healthcare and Lifestyle Spending Account Options
- On-Site Parking and Transit Allowance
- On-Site Gym
- Beautiful Office Space located Downtown Edmonton within Rogers Place – with easy access to the LRT!
- Social Work Culture + Employee Events
Next Steps:
Thank you for your interest in joining our team. Those moving forward in the process will be contacted by a member of our team.