Security Communications Agent (Full-time)

Security Communications Agent (Full-time)

Job Category: Operations

Requisition Number: SECUR001984

• Posted: December 10, 2024
• Full-Time
• On-site

Location

Alberta
300, 10214 - 104 Ave NW
Edmonton, AB T5J0H6, CAN

OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue.

Role Summary:

Communication Agents work in a fast-paced environment evaluating and dispatching appropriate units to calls for service for the Ice District, including Rogers Place and OEG Sports & Entertainment, while maintaining the day-to-day operations of the Security Control Room. Agents will monitor and control various equipment and technology to support in the deterrent of undesired activity and to help to maintain a safe and welcoming environment within the Ice District and venues.

Core Responsibilities and Duties:

• Monitor, operate, and control computerized safety systems, including CCTV, on a continuous basis during normal and event operations.
• Coordinate response to incidents by taking appropriate corrective actions and communicating status of safety systems to various personnel.
• Liaise with Emergency Responders, 911 Dispatch, and 24/7 Crisis Diversion (211) to request and direct resources efficiently.
• Maintain constant watch over all operating equipment through monitoring control room instrumentation, computer screens, and alarms.
• Utilize department-approved reporting methods to accurately record and log all appropriate incidents.
• Work in collaboration with the Shipping & Receiving Administrator to assist with access control.
• Support Event Command as an Event Dispatcher or Event CCTV Operator.
• Enforce policies and regulations while applying knowledge of specific acts, laws, and statutes.

Does this sound like you?

• You understand crowd dynamics, individual behavior, and safety issues.
• You are customer service driven.
• You have clear and concise verbal and written communication skills.
• You bring a committed and pro-active approach to upholding the Rogers Place guest experience philosophy.
• You are available to work evenings, weekends, and holidays in a 4x4 shift rotation.
• You are passionate about Sports and Entertainment!

Education, Experience and Skills:

• 1 year of experience in a security control room/dispatch environment.
• Possess intermediate level computer application knowledge.
• Current First Aid and CPR certification will be considered an asset.
• Ability to manage critical events and prioritize in an emergency.
• Punctuality, discipline, and sound judgment are critical in this environment.

What’s in it for you?

• 100% Employer Paid Benefits + RSP Matching Program
• Oilers, Oil Kings, and Live Entertainment Ticket Options
• Healthcare and Lifestyle Spending Account Options
• On-Site Parking and Transit Allowance
• On-Site Gym
• Beautiful Office Space located Downtown Edmonton within Rogers Place – with easy access to the LRT!
• Social Work Culture + Employee Events

Next Steps:

Thank you for your interest in joining our team. Those moving forward in the process will be contacted by a member of our team.