(Seasonal) Bag Attendant

Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America Req #1602

Monday, February 17, 2025

SUMMARY

This position is responsible for greeting golfing guests with a smile, carrying and cleaning golf clubs, and placing them on a clean golf cart upon a guest’s arrival. It is also responsible for greeting the guests with friendly conversation at the conclusion of their round, cleaning their clubs and placing the clubs in their proper place; the car, bag drop or club storage area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet golfers at the bag drop or in the parking lot as they arrive.
• Load players' clubs on clean golf carts provided with pencil, tees, full sand bottle, full ball washer, and towel.
• Direct players to the pro shop or other necessary areas.
• Clean and store golf carts, rental clubs, guest clubs, and rental shoes.
• Organize and maintain the condition of golf carts, rental clubs, and rental shoes.
• Record the use of rental equipment and ensure that the equipment is returned in good condition.
• Give a positive impression of the operation to guests as they arrive and ensure guests leave with that impression.
• Be prompt, ready, and very polite when greeting guests.
• Responsible for loading and unloading guests' clubs.
• Clean all clubs as guests arrive and leave.
• Assist in guest and member bag storage.
• Clean spike rack as needed.
• Check practice range, pick up range balls when necessary, and stock balls for starters.
• Empty all returnable cans/bottles and place them in the proper location.
• Clean trash cans at the end of the day.
• Count all golf carts at the end of the day and inform Security of any that are missing after completing a property search.
• Pick up balls from the driving range throughout and at the end of the day.
• Wash all range balls every night.
• Maintain good rapport with fellow employees and reflect a positive attitude.
• Complete all assignments requested of you.
• Keep the entire work area clean and organized at all times.
• Must follow proper grooming and dress standards set forth by the Employee Handbook.
• Maintain an open line of communication with the supervisor.
• Must understand and abide by the environmental practices of the Resort.
• Any other duties deemed appropriate by the Director of Golf Operations or Outside Supervisor.

EDUCATION/EXPERIENCE

Previous knowledge of golf course operations and etiquette preferred. Customer service experience is helpful.

OTHER SKILLS AND ABILITIES

Must be able to communicate well with others and be a team player.

SUPERVISORY RESPONSIBILITIES (If applicable)

Not applicable.

TYPICAL PHYSICAL DEMANDS

Must be able to lift and carry 50 lbs. Walking, running, and standing for long periods of time may be encountered in this position.

TYPICAL MENTAL DEMANDS

May encounter customer complaints and must be able to resolve them in the proper manner with tact and professionalism. Will encounter very busy periods where many people are using the bag drop or arriving for golf at the same time, and must be able to methodically deal with this demand.

WORKING CONDITIONS

This position is primarily outside and requires working in conditions including hot and cold temperatures, rain, snow, and wind. The hours for this position vary and can range anywhere from 5:00 am until 11:00 pm.

COMMENTS

Native American Preference will apply. Must be able to pass a background investigation and a drug test as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Management retains the right to add or change the duties of the position at any time. Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.