Scrum Master

Job Description

The Scrum Master is responsible for coaching squads to create and deliver quality solutions and services at their optimal pace, including identifying and collaboratively executing on continuous improvement opportunities, while continually reflecting to the squad progress that has been made. The Scrum Master ensures well facilitated ceremonies, stakeholder meetings, vendor relationships and delivery through a combination of reinforcing ceremony structure/intent/efficiency and enabling common understanding and commitment while creatively empowering squad accountability towards action.

Accountabilities

1. Leadership & Coaching: Guides and teaches the squad and organization how to use scrum and agile practices and methodologies. Coaches the squad and Centres of Expertise to exemplify First West agile enterprise principles and practices in their day-to-day work, ensuring the theory, practices, rules, and values of agile are being followed. Provides daily agile coaching to the squad and facilitates a transparent and adaptive environment. Ensures daily stand-ups, sprint reviews, retrospectives, backlog refinement, and planning meetings are well facilitated in a way that encourages full engagement of the squad. Establishes an agile mindset within the squad through conversations and coaching related to self-management and cross functionality.
2. Servant Leadership & Managing Relationships: Removes barriers to the squad’s success, supporting the Product Owner, and ensures the squad’s delivery of value is highly visible to all stakeholders. Has hands on involvement in the product and backlog planning. Understands business vision and engages beyond process e.g. in solution design, customer feedback and testing. Fosters close cooperation, cross-training, and mutual support across all squad members. Facilitates communication and collaboration inside and outside of the squad. Shields the squad from external interference and ensures the squad is fully functional and productive.
3. Managing Impediments: Consistently visualizes all impediments, dependencies, and risks to be able to identify trends and opportunities for continuous improvement and capture and assign accountability for action plans to remove, mitigate or manage impediments, dependencies and risks. Communicate to the product owner, pod lead and organization any blockers that are impacting or may impact a squad’s ability to deliver. Actively manage and remove dependencies on behalf of the squad and captures actions taken in the appropriate PBIs. Proactively reach out to COEs to secure ceremony participation.
4. Metrics & Reporting: Keeps track of delivery metrics and progress on key deliverables and objectives to establish squad performance baselines, e.g. velocity, throughput, and cycle time. Reflect delivery performance to the squad and identify areas for improvement. Inform iteration/sprint planning to optimize available capacity for delivery and support quarterly goal commitments through effective estimation.
   
   

People/Thought Leadership

1. Provides functional/technical guidance or advice to other employees (no direct supervisory responsibilities)
   
   

Qualifications

1. 2 years College, Trade or Tech School Diploma in IT, Computer Science, or related discipline required
2. Bachelor’s Degree in IT, Computer Science, or a related quantitative discipline preferred
3. Certified Scrum Master preferred
4. 3 years of experience being a Scrum Master or equivalent experience working in an Agile environment required
5. 3 years of experience in a leadership or project lead role preferred
   
   

Competencies

1. Proven ability to promote innovative thinking and self-improvement within the squad
2. Proven ability to coach squad on agile practices and adherence to agile methodology to deliver maximum business value on time
3. Experience in scheduling and coordinating meetings, identifying risks/dependencies/impediments, and coordinating resources and handling multiple priorities
4. Strong communication skills with ability to communicate complex messages and teach new concepts
   
   

Skills

1. Demonstrated experience coaching and supporting teams in agile adoption
2. Proven expertise in agile techniques, including Scrum and Kanban
3. Excellent prioritization skills
4. Demonstrated track record of working in collaborative environments as a facilitator, coach, and conflict navigator
5. Experience in setting, recording, and assessing OKR's (objectives and key results)
   
   

Travel

1. Overnight travel may be occasionally required, up to 6 times per year
   
   

Risk Management

1. Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.
   
   

About Us

What’s in it for you:

First, we strive to make our team members feel genuinely rewarded. You’ll have:

1. Mental health coverage and resources
2. Customizable health benefits, as well as topped-up parental leave
3. Performance-based compensation, employee banking advantages and group RRSP matching
4. Vacation time and flexible work arrangements to support your lifestyle
   
   

We are committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization. The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual’s skills and experience, and may correlate with performance in the role.

We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we’re powered by giving back—in big ways and through small gestures. That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices.

By joining our team, you’ll be able to elevate your potential. Wherever your own purpose leads, we’re here to support you with award-winning in-house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead.

Take the next step in your career as part of our team. Apply for this opportunity!

Candidates, please note: if you are being considered for this role, you will be required to complete a background check, such as employment verification, credit check and criminal record check.

Diversity, Equity, Inclusion & Belonging

At First West Credit Union, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique. Inclusion is woven through our organization, from our employee-led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture.

We encourage people who are from equity-deserving groups to apply for a career with us, including women or non-binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities.

If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it’s preparing materials in an alternate format, booking an accessible meeting room or other arrangement.

Your individuality is welcome here.

About Us

We’re a financial cooperative that does things differently. We provide time-tested advice that helps our members feel optimistic about their future, and we offer comprehensive banking solutions that enable people to confidently reach their goals. With the financial strength and extended branch network of a large financial institution, we maintain local connections to our communities and take a unique grassroots approach to service. Our more than 250,000 members and approximately 1,250 employees operate from 45 branches throughout the province of BC, under the Envision Financial, Valley First, Island Savings and Enderby & District Financial brands. Visit firstwestcu.ca for more information on First West Credit Union.

Please know we appreciate your interest in us but only candidates selected for an interview will be contacted.