SCREENER/BASIC CASE MANAGER

SOCIAL DEVELOPMENT
SCREENER/BASIC CASE MANAGER
(Administrative Services - Level 4)
OPEN COMPETITION
ZONE/CENTRAL OFFICE

The Department of Social Development is seeking an individual(s) to join the Social Assistance Team as a Screener or a Basic Case Manager in the Southeast Zone.

As a member of the Screening Team or the Basic Case Management Team, the successful candidate will be responsible for gathering demographic information and other relevant data from applicants and stakeholders by telephone to determine probable eligibility for departmental programs or services. Duties also include advising applicants of reasons for ineligibility when required, referring applicants to departmental and community services, sending review and appeal forms, booking clients for needs assessment appointments, and providing information on departmental programs and services. The successful candidate will also assess applicants' financial eligibility and authorize payments of financial benefits, determine and monitor clients' eligibility for financial assistance or other services, and take appropriate action to make/adjust payments in accordance with clients' situations. Other duties include assessing clients' situations and social networks, referring them to services and agencies both internal and external, and conducting follow-ups in emergency situations. In conjunction with other staff, the incumbent will act as a resource person to refer applicants to the appropriate services and perform other assigned duties.

ESSENTIAL QUALIFICATIONS: High school diploma or GED supplemented by successful completion of a one (1) year post-secondary diploma in Office Administration or other post-secondary education in a related field and five (5) years of related administrative work experience OR a High School Diploma or GED and a minimum of six (6) years of related administrative work experience.

Written and spoken competence in English and French is required. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please ensure that the preferred language for assessment is identified on your resume.

ASSET QUALIFICATIONS: Preference may be given to candidates that demonstrate experience in one or more of the following asset qualifications:

• Dealing with clients over the phone;
• Administration of policies and procedures;

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies:

• Client Service Orientation;
• Analytical Thinking and Judgement;
• Information Seeking;
• Effective Interactive Communication.

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Ability to Use Office Technology, Software and Applications;
• Planning and Organizing Skills;
• Written Communication.

Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $47,216 to $57,330 per annum

We encourage applicants to apply online or by mail at the following address by January 25, 2025, indicating competition number: R76-2024-25-67.

This competition may be used to fill future vacancies at the same level.

Social Development
Human Resource Services
4th floor, 551 King Street
Fredericton, NB E3B 1E7
Telephone: (506) 462-5096
E-mail: HumanResources.sd@gnb.ca

We thank all those who apply; however, only those selected for further consideration will be contacted.

As per the Civil Service Act, candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.
We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!