Scheduling Coordinator

About the Practice

At Triangle Family Dentistry in Wake Forest, we are devoted to restoring and enhancing the natural beauty of our patients' smiles using conservative, state-of-the-art procedures that will result in beautiful, long-lasting smiles! We provide comprehensive treatment planning and use restorative and cosmetic dentistry to achieve our patients' optimal dental health. Building a foundation of trust by treating our guests as special individuals is vital to our success.

Responsibilities

We are looking for a highly organized scheduling coordinator to coordinate the calendar for our patients. In this role, you will be the patient concierge, checking patients in/out, confirming appointments, following up on missed and cancelled appointments to reschedule patients, collecting payments, and ensuring patient retention.

• Maintaining and updating schedules
• Verifying the availability of the practice and patients for appointments
• Confirming appointments
• Sending out reminders of verified appointments
• Rescheduling or canceling appointments in a timely manner
• Answering scheduling inquiries
• Documenting scheduling processes and keeping records
• Gathering patient information (reason for visit, insurance information, etc.)
• Explaining dental procedures, treatment times, and payment options
• Performing other administrative tasks when required

Qualifications

• 1 year of recent dental administrative experience required
• Proficiency with Microsoft Office Suite
• Knowledge of dental software strongly preferred
• Keen attention to detail
• Excellent communication skills with a professional demeanor
• Outstanding customer service skills

Benefits Offered

In return for providing an excellent patient experience, we offer a great benefits package to include health, vision, and dental benefits, employee assistance program, wellness program, continued education, gym reimbursement, 401(k), 401(k) matching, uniforms provided, life insurance, holiday pay, office production bonus, paid time off, and additional paid time off.

Requisition Number

2025-14715