Scheduling Analyst

Requisition ID: 215541

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Team

The Tools and Monitoring AIOps Platform Implementation team is responsible for enabling all our Operations and Development teams Globally across the Enterprise with our AI enhanced observability, monitoring, automated root cause analysis, automated recovery, and incident notification solution (AI assisted Operations). Working with your Implementation, Engineering, and Service Now development teammates, the vision is to provide technical support, solutions and training to meet the needs of our customers.

The role:

To support the vision, we are seeking a Monitoring Implementor who will play an important part in the team to achieve the desired goals. By contributing technically and analytically, you will help teams implement an AIOps solution to enable them to view and address the digital issues they face. You will work closely with the Application development, support, service reliability and project managers from all lines of business globally to support teams in ensuring all Operational Readiness observability requirements are met or exceeded. You will be expected to build recommended solutions and enhancements that are in line with the bank’s technology road map. In addition, the candidate will also work towards identifying knowledge gaps and helping formulate solutions to narrow the gaps by creating, designing, and facilitating training for support teams. Finally, you will be contributing to continuous improvement projects outside the day-to-day tasks and assist in major incidents for troubleshooting application performance.

Is this role right for you? In this role you will:

• Provide solutioning of Observability and Monitoring in accordance with Scotia standards.
• Assist project leader or Manager on projects the team has been assigned by providing assistance with the development of detailed observability dashboards and monitoring patterns according to plan.
• Keep current on rapidly changing technological trends, document, self-teach new technologies and maintain an understanding of the department’s business and technology strategies.
• Conduct a semi-annual review of existing Operational Support Model to ensure accuracy and usability of documents.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Knowledge of Application Performance Monitoring Tools, better if specifically, in Dynatrace, Aternity, Foglight, Splunk, Google monitoring.
• Proficient at Time / Task management.
• Familiarity with ServiceNow ITOM and Confluence.
• Good interpersonal and expert communication skills written and verbally with colleagues, senior management, external vendors, and various business lines.
• Knowledge in one or more of modern programming languages/scripting, application support, database, middleware, Operating Systems and infrastructure skills.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement- no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Work arrangements: Hybrid

#LI-Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services.

If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.