Scheduler

Come work as a Scheduler with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Scheduler to join the Home Support team at Sunshine Coast Home Care Services in Sechelt, BC. Apply today to join our team!

As a Scheduler, Home Support Service; you will:

• Perform a variety of scheduling and administrative support functions.
• Plan and adjust Community Care Assistant (CCA) schedules in advance and allocates work assignments to CCA in accordance with client referrals, care plans and applicable collective agreements.
• Respond to inquiries related to the scheduling of Home Support Services.
• Utilize online systems and/or complete appropriate documentation to process employee transactions such as employment requisitions, transfers, requests for vacation, leaves of absence and terminations.
• Maintain timekeeping records for staff.
• Support clients and employees in a dynamic and high-paced call center.

Education & Experience

• Grade 12, plus two years’ recent related experience coordinating, preparing and adjusting home support schedules or an equivalent combination of education, training and experience.
• Experience in customer service and/or a high-paced call centre is an asset.

Knowledge, Skills & Abilities

• Ability to keyboard 6500 keystrokes per hour.
• Working knowledge of applicable collective agreements.
• Demonstrated ability to work under pressure, to multi-task, and to work independently with minimal direction.
• Ability to schedule Community Care Assistance for client visits.
• Ability to take initiative, anticipate potential problems/conflicts and take appropriate action.
• Ability to establish/maintain satisfactory work relationships with staff.
• Ability to maintain confidentiality.
• Ability to communicate effectively both verbally and in writing.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.
• Proficiency in the application of software programs (Outlook, Word, Excel, PowerPoint).
• Demonstrated skill in respectful, diplomatic and tactful communication.
• Demonstrated ability to remain calm when communicating in difficult situations.

Only short-listed applicants will be contacted for this posting.