Samsung Online Customer Experience Specialist - Remote Position

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Do you have a passion for Tech?

Samsung and OSL have teamed up to operate the Samsung Experience Stores and Samsung eStore Across Canada. Samsung is a global leader in technology, opening new possibilities for people everywhere.

The Company:

OSL (Outsourced Sales Leadership) was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition.

It’s an exciting time to be at OSL Retail Services, working for a people-focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.

Here’s where you come in…

You’re part tech guru and part sales ninja. You’re hungry to sell and all about awesome customer service. Of course, you will be asked to meet business objectives and be a strong ambassador of the Samsung Brand. You’re passionate and want to sharpen your skills and grow along with us in a fast, fun, high-energy work environment. Good thing you’re also an outgoing personality who plays well with others…we’re all about family.

A day in the life of a Bilingual Online Customer Experience Specialist:

• Reporting to the Retail Executive Office Manager at the Samsung Electronics Canada eStore, the Customer Experience Specialist will respond promptly via email regarding product information, current promotions, existing orders, returns, outstanding credits and shipping information.
• Offer support pertaining to order entry and status, credits on returns, claims, anticipated delays, and any additional information needed by customer.
• Process any order changes and notify customers of return and trade-in policies and procedures.
• Document all customer interactions within the Order Management System, ensuring ticket accuracy for reporting purposes.
• Maintain professionalism by answering questions and providing feedback to customers, other Samsung departments and business partners in a timely manner.
• Drive sales by being a source of information for consumers on product specifications, features and benefits, product availability and website navigation.
• Other duties as required to meet business needs.

Good thing you have what it takes:

• Minimum 2 years of retail, customer support centre or online sales experience.
• Strong written and verbal communication skills in order to provide a positive customer experience. Bilingual in French/English.
• Will embody the Samsung brand in every interaction with customers and genuinely care about their individual needs.
• Highly accountable and results-oriented, possessing a “can-do” attitude and motivation to meet sale goals and objectives.
• Manage multiple tasks & answer customer questions and/or provide resolutions through demonstrated problem solving and decision-making skills.
• Familiar with Samsung products and features with the ability to make recommendations based on customer needs and wants.
• Highly collaborative and capable of working in a team environment and independently.
• Tech-savvy and able to navigate consumer websites, Microsoft Office and e-mail, displaying strong attention to detail.

What’s in it for you:

• Competitive base salary plus bonuses and other perks.
• Vacation plus additional flex days.
• Comprehensive benefits.
• Training and development opportunities to grow your career with one of Canada’s Best Managed Companies.
• A supportive workplace culture and work environment.

If this sounds like you and you’re excited to be a member of our team, please apply now.

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation,