Sample Operations Specialist

Business Unit: Store Support Centre (SSC)

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future; that includes creating an equitable, inclusive and growth-focused environment for our people.

About this Team

Across lululemon, teams use samples as part of brand asset creation, and as tools to support making informed business decisions. The Sample Operations Team makes this possible by managing the critical steps in the lifecycle of the sampling process, from ordering to exiting.

A Day in the Life: What You’ll Do

The Sample Operations Specialist is responsible for successful operations, optimization and efficiency of the global Internal Use Product (IUP) program.

Key Responsibilities:

1. Works with cross-functional partners to coordinate and support the flow of data and other requirements for sample buys, in a timely, efficient and accurate manner.
2. Partners with the business to create efficiencies in the sample buy process.
3. Manages and tracks samples ordered through the sample process.
4. Ensures the efficiency and accuracy of data or other materials being sent and received.
5. Facilitates communication between the LLO partners and sample ordering partners throughout the lifecycle of a sample order.
6. Creates solutions to challenges that may arise regarding sample processes.
7. Supports with other sample operations business as needs arise.

Qualifications:

1. Proactive mindset and passion for process improvement and problem-solving.
2. Exceptional written, verbal, and interpersonal communication skills.
3. 3-5 years of experience in an operations role, preferably in an apparel field.
4. Knowledge of the apparel production process is considered an asset.
5. Technical knowledge of Microsoft Suite, focusing on Power BI and Excel.

Must Haves:

1. Acknowledge the presence of choice in every moment and take personal responsibility for your life.
2. Possess an entrepreneurial spirit and continuously innovate to achieve great results.
3. Communicate with honesty and kindness and create the space for others to do the same.
4. Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
5. Foster connection by putting people first and building trusting relationships.
6. Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Compensation and Benefits Package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $66,000 - $86,600 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series (to name a few).

Workplace Arrangement

This role is classified as Hybrid under our SSC Workplace Policy:

Hybrid

In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at accommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.