Salesforce Product Owner - Remote Canada Position

Location: Toronto, ON, CA

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Product Owner to join our team.

Salesforce Product Owners are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of Salesforce Product Managers will provide our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised.

Day to Day / Job Function

1. Lead discussions with stakeholders to understand business and user needs and translate them into technical requirements.
2. Support the accomplishment of the product vision by breaking down the business needs into features and stories.
3. Design software solutions with user friendliness in mind, that are in line with business / market demands and delivers maximum efficiency and efficacy.
4. Documentation must include user stories and acceptance criteria, and may include use cases, journey/story maps, business rules, data and process flows, gap analysis, and/or functional/non-functional specifications.
5. Maintain a backlog of user stories that meet the definition of ready.
6. Prioritize the backlog based on highest relative value to the client, while factoring in dependencies.
7. Work cross-functionally to identify business and technical interdependencies, establish alignment / transparency across teams for smooth communications and milestone deliveries.
8. Proactively influence business decision making, gain key stakeholder buy-ins with regards to feature definition.
9. Utilize good business sense, and business data when available, to back up your reasoning.
10. Attend daily scrum; provide guidance.
11. Facilitate sprint reviews by presenting features’ benefit/value before engineers’ demo work.
12. Conduct initial acceptance testing of each story.
13. Participate in retrospectives and other ceremonies.
14. Represent the interests of the business and users to the development team.
15. Resolve impediments.
16. Manage scope to deliver value each sprint.
17. Contribute to release planning.
18. Identify and help establish OKRs and KPIs with an aim to build functionalities that meet these metrics, Maintain a list of metrics utilized to measure success of each feature.
19. See through and execute on the product’s development lifecycle from ideation to MVP definition, to build and test, to release in an end-to-end fashion.

Required Qualifications:

1. 8+ years of experience as a Product Owner or Product Manager.
2. 5+ years of experience in full software development life cycle.
3. Experience with delivering product features within the Salesforce ecosystem.
4. Led at least 3 Salesforce implementations.
5. Proven capability to understand business strategies and application objectives and translate those requirements into effective implementation designs.
6. Excellent written and visual communication skills, with the ability to clearly document requirements and process assets using text, diagrams, and videos.
7. Must be a clear verbal communicator, with the ability to effectively interact with the Business stakeholders to drive the discussion.
8. Self-directed, with the ability to break down a complex process, assign actions, and manage progress toward a set timeline.
9. Requirement gathering, AS-IS, TO-BE flows, PRD/FRD writing.

Preferred Qualifications

1. Experience with GenAI or AgentForce.
2. Experience with GUS, JIRA and Confluence preferred.
3. Experience as a Product Owner / Product Manager in a SAFe environment.

Certifications – must have at least 2 of the following:

1. Salesforce Administrator certification.
2. Certified Product Owner.
3. Professional Scrum Product Backlog Management Skills.
4. SAFe Certification.

Ideal Mindset:

1. Growth mindset; intellectual curiosity and investigative prowess.
2. Excellent analytical and critical thinking skills.
3. Known for reliable follow-through and dependable timely delivery.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.