Salesforce Developer - Toronto, ON

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Salesforce Developer - Toronto, ON

Apply now Job no: 523223
Brand: Product and Technology
Work type: Full time, Hybrid
Location: Ontario
Categories: Information & Technology

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

Flight Centre Travel Group is seeking an experienced Salesforce Developer with a proven track record in delivering successful transformation projects. As a Salesforce Developer, you will play a crucial role in enhancing our Salesforce platform to meet business needs and drive exceptional experiences. This is a fantastic opportunity to be part of a dynamic global team within the world’s leading travel company and contribute to the growth and innovation of our business.

We have recently completed rebuilding our 15+ year legacy Salesforce instance. Our focus now is to continue to add value by enabling our business through technology while further globalizing our people and processes. The business processes we enable in our Salesforce are end to end as we cover Marketing, Sales, Implementations, Account Management, Operations, and Support. We have also recently deployed an Omni Channel solution that is critical to our business and their interactions with customers. This is leveraging Service Cloud and will continue to expand with the use of Service Cloud Voice, Einstein, GPT, and integrations with our other important platforms. This is truly an amazing opportunity to help take FCTG to the next level and change the way we do business with our customers while strengthening our position as a leader in travel tech.

Key Responsibilities

• Salesforce Design and Development Oversight: Work with Solution Architects and Development team to provide end-to-end oversight, guidance, and governance (framework, tools, approach, strategy, optimization, and security)
• Salesforce Development: utilize your expertise to design, develop, test, and implement Salesforce solutions to meet business requirements. You will collaborate with stakeholders, such as Business Analysts and Product Managers, to translate functional specifications into technical design documents.
• Transformation Projects: Participate actively in transformational projects aimed at improving processes and optimizing Salesforce capabilities. Your ability to identify areas of improvement and deliver solutions to address business challenges will be critical.
• Software Development Life Cycle (SDLC): demonstrate your understanding of the SDLC by following best practices throughout the development process. You will be responsible for code versioning, code reviews, and ensuring the quality and security of all Salesforce development.
• Manage DevOps: leverage your DevOps experience to integrate and manage Salesforce deployments within the broader technology ecosystem. You will work with the Development team to streamline deployment processes, automate workflows, and ensure continuous integration and delivery. 
• System Integration: collaborate with other development teams to integrate Salesforce with external systems and applications, ensuring seamless data flow and system interoperability.
• Technical Support: provide L3 technical support to our L1/L2 support team for more complex issues.
• Documentation: maintain detailed documentation of technical specifications, configurations, and customizations to facilitate knowledge sharing and efficient project management.
• Stay Updated: keep up to date on the latest Salesforce releases, features, and industry best practices to proactively recommend improvements and innovative solutions.

Experience & Qualifications

• Bachelor’s degree in related field is desirable
• Salesforce Certified Advanced Administrator
• Salesforce Certified Platform Developer I
• Salesforce Certified Platform Developer II
• Extensive Experience: minimum of 5 years of hands-on experience in Salesforce development, with focus on customizations and complex projects.
• Transformation Projects: demonstrated experience in working on transformational projects, leading technical initiatives, and driving positive change within Salesforce implementations.
• SDLC: in-depth knowing of the Software Development Life Cycle, including Agile methodology.
• DevOps: familiarity with DevOps principles, tools, best practices for continuous integration and delivery.
• Integration Experience: solid understanding of Salesforce integration patterns and technologies such as REST, SOAP, and middleware platforms.
• Travel Industry Experience: familiarity with the travel industry will be considered an asset.
• Technical Skills: proficient in Apex, Visualforce, Lightning Components, and Salesforce API’s. Experience with other programming languages is a plus.
• Problem-Solving Abilities: analytical mindset and strong problem-solving skills to identify and resolve issues.
• Collaboration and Communication: excellent collaboration and communication skills to work effectively with cross-functional teams, business stakeholders, and end users through product owners. Ability to translate business requirements into technical solutions and provide level 3 support

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
• Diversity Day: paid leave to observe holiday or cultural celebration of your choice 
• Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
• DEI education
• Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising.
• Many of our offices are Leadership in Energy and Environmental Design (LEED) Gold certified buildings

Benefits Include:

• Generous paid time off policy
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

#LI-AG1#FCB#LI-Hybrid
Location – Toronto, Canada 

If this sounds like the opportunity you have been waiting for then APPLY NOW.

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

This role can be performed onsite or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

For this position, we anticipate offering an annual salary of $125,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia.

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia.

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