Salesforce Developer and Administrator

At Fresh Tracks Canada, we craft tailor-made Canadian vacations for people from all over the world. Since 1996, our team of Canadian Insiders have helped our customers plan their vacations and enjoy life-changing travel experiences.

We believe in keeping our customers front and center in everything we do; in fact, focus on serving our customers is one of our core values. Everyone acts and operates as an owner, treating this business as their own. We raise the bar constantly, embracing that nothing is perfect but continuous improvement is key. Our team is made up of passionate, positive experts who drive healthy collaboration by winning or losing as one, and we bring out the best in each other.

ABOUT THE ROLE

We are seeking a skilled and experienced SalesForce Developer and Administrator to join our team. This role will be responsible for the development, customization, administration, and cross-system integrations of our Salesforce sales cloud platform. The ideal candidate has strong technical and problem-solving skills and is able to translate high-level business requirements into technical specifications. The successful candidate considers end-to-end business implications and effectively communicates and collaborates with end-users in all solutions.

RESPONSIBILITIES

• Develop, customize, and maintain the Salesforce sales cloud platform to support business processes and requirements.
• Collaborate with stakeholders to gather, analyze, and document business requirements and translate them into technical specifications.
• Design and implement Salesforce solutions, including custom objects, workflows, validation rules, process automation, and data integrations.
• Ensure data integrity and security within the Salesforce environment and improve Salesforce data quality, implementing rules and automation.
• Provide ongoing support and training to Salesforce users, addressing technical issues and user inquiries.
• Work closely with cross-functional departments to ensure seamless integration of Salesforce with other business systems.
• Conduct proactive quality assurance and enhancement analysis to maximize Salesforce potential, including implementing best practices into processes, logic, and data flows.
• Stay current with Salesforce updates, new features, and best practices to continuously improve the platform's capabilities.

REQUIREMENTS

• 5+ years combined experience as a Salesforce Developer and Administrator, with a deep understanding of Salesforce best practices and functionality.
• Solid business acumen and communication with ability to translate high-level business needs into technical requirements.
• Excellent communication and interpersonal skills to effectively interact with stakeholders at all levels to deliver solutions with end-to-end business implications and end-users considered.
• Experience implementing Salesforce configuration changes including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards and reports.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Experience with SalesForce Lightning components and architecture.
• Salesforce certifications (e.g. Salesforce Certified Administrator; Salesforce Certified Platform Developer).

NICE TO HAVES

• Knowledge of data management and data integration techniques with experience integrating Salesforce with marketing platforms, data warehouses, and custom business applications.
• Proactively act as an owner and collaborate with a sense of urgency to move initiatives forward with transparency and clear communication.
• Resilient and not easily put off by setbacks.
• Proficiency in programming languages such as Apex, Visualforce, and JavaScript.
• Experience using modern project management tools (e.g. Jira).

REWARDS

You may be eligible to receive the following benefits, based on your contract type:

• 3 weeks vacation (4 weeks after your first year).
• Extended health benefits package.
• Applauz Recognition.
• Comprehensive employee assistance program.
• Paid anniversary day off.
• “Pawternity leave” days for your new furry family members.
• Great working hours.
• Friendly and fun team environment with company celebrations and social events.
• Access to Canadian travel industry discounts!
• Employee Share Ownership Plan (ESOP).
• DE&I initiatives and events.
• Community (volunteer) Hours.
• Social Clubs including Book Club & Fitness Club.
• Paid Maternity & Parental leave.
• Paid Pregnancy loss leave.

DIVERSITY, EQUITY, AND INCLUSION

We are an equal opportunity workplace. We strongly encourage applications from under-represented communities, diverse backgrounds, identities, and experiences. We don’t judge based on race, religion, ethnic background, sexual orientation, age, marital status, disability, gender identity or anything else that you might bring to the table. We don’t care about where you went to college, your degree, your age, or what names you might have on your resume. Instead, we’re looking for motivated, compassionate people who can execute from the ground up. We also know that everyone has a unique career journey and experience comes in many forms.

Officially Great Place to Work CertifiedTM 2022/2023

Officially Great Place to Work CertifiedTM 2023/2024

Officially Great Place to Work CertifiedTM 2024/2025