Salesforce Customer Success Manager

Seeking your next big adventure with a rapidly growing business? Look no further, because at SilverBlaze, we have an opportunity that will ignite your passion!

We're on the hunt for a talented Project Manager to join our dynamic implementation team. As a leading provider of exceptional customer engagement solutions for utility clients, we're committed to delivering nothing short of excellence. Our unique culture sets us apart, and we're dedicated to your success every step of the way.

If you're ready to make a significant impact and be part of an extraordinary team, this role is calling your name. Don't miss out on this exciting opportunity – apply now or reach out to us to learn more about what awaits you at SilverBlaze!

Your journey to success begins here. Join us, and let's create something incredible together!

This remote role welcomes candidates anywhere in Canada and the US. The successful candidate must be comfortable working in either PST or EST.

What your impact will be:

1. Program management, involvement with multiple projects and project management office duties.
2. Define goals and objectives for project success, including detailed plans for implementations and communication of progress towards the defined goals and objectives. The senior PM will help resolve project issues.
3. Project tracking and evaluation is critical for this role. The senior PM is expected to monitor, track, and control project outcomes and team performance. These are billable projects, so project KPI tracking is critically important.
4. Communicate progress and issues to senior management and across the organization.
5. Proactively foster and build channels of communication across business units to ensure collaboration and achievement of organizational objectives.
6. Mentoring and coaching junior project managers and other team leads.
7. Define and implement best practices, process improvements, and tools to drive implementation team success.

What we are looking for:

1. 5+ years or more related experience in project management, planning, tracking, and billing.
2. Active PMP certification.
3. Utility or Payment Processing Industry Experience.
4. Financial or accounting knowledge.
5. Ability to demonstrate leadership, drive results, solve problems, and possess interpersonal skills from prior work situations.

What we can offer:

1. 3 weeks' vacation and 5 personal days.
2. Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.
3. Employee stock ownership and RRSP / 401k matching programs.
4. Lifestyle rewards.
5. Remote work and more!

About us:

Solutions is an award-winning software innovation, development and consulting firm. Founded in 1999, SilverBlaze provides utilities with value-focused, highly-customizable web self-service portal and smart forms software.