Salesforce case and care management - 12-May-2025

Role: Senior Project Manager - Level 3

Work Location: Fredericton

Duration: 12 Months Contract

Mandatory Requirement

• The proposed resource must meet or exceed the following education and certification requirements:
• University Degree in either Business Administration or Information Technology OR An equivalent combination of a college diploma (related to Business Administration and/or IT) and experience may also be considered.
• Years of IM/IT experience: 10 years experience.
• Years of experience in full lifecycle delivery using Agile: 2 years experience.
• Years of Project Management experience managing multiple related projects that align with the organization's strategic objectives, which included coordinating teams across projects, managing stakeholders' expectations, and facilitating communication between various stakeholder groups: 5 years experience.

Scored Requirement

• Experience working as a Senior IT Project Manager in IT system development and support: 5+ years experience. Demonstrate work experience.
• Experience working with and leading cross-functional business and technical teams that include a mix of in-house and external resources and stakeholders: 5+ years experience. Demonstrate work experience.
• Experience in change management activities - developing a plan outlining how the project organizational change will be managed: 2+ years experience. Demonstrate capabilities using examples from previous work.
• Experience in cost estimating, resource planning, and project time management skills: 5+ years experience. Demonstrate capabilities using examples from previous work.
• Demonstrate knowledge of IT system concepts and how they impact business processes: 5+ years experience. Demonstrate capabilities using examples from previous work.
• Current Project Management Professional (PMP), Certified Associate in Project Management (CAPM), PMI Agile Certified Practitioner (PMI-ACP), or PRINCE2 designation: provide proof of certification and date achieved.
• Experience in lifecycle delivery using Agile during the Concept, Inception, Iteration, and Release phases: 2+ years experience. Demonstrate capabilities using examples from previous work.
• Ability to communicate effectively in French verbally and in writing.