Salesforce Business Analyst (Canada - Remote)

CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.

Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services - enabling digital transformations, M&A transitions, Automation & Process-driven optimizations & complex Integration initiatives for enterprises across the globe.

As a Strategic Planning & Implementation Partner for global companies, CloudLabs has seen a 200% up take in winning high-value, high-impact and high-risk projects that are critical for the business.

With offices in the US, Canada, Australia & India and with the team of 150+ experienced specialists, CloudLabs is now at an inflection point and ready for its next curve of progress.

We welcome candidates rejoining the workforce after career break / parental leave and support their journey to reacclimatize too corporate.

Competitive pay package.

Opportunity to work remotely is available.

Experience:

in Service, Exp Cloud and CLM (contract Life cycle management)

Job Type:

Remote.

Location:

Canada only.

Roles and Responsibilities:

• Lead Salesforce Discovery Workshops, collaborating with business stakeholders to gather and translate business requirements into scalable, configurable Salesforce solutions.
• Design and implement configurable solutions using Salesforce Flows and other declarative configuration tools.
• Develop and maintain comprehensive Salesforce solution documentation, including process flows, data models, and technical specifications.
• Coordinate and manage data migrations, ensuring data integrity and seamless transition.
• Partner with the design team to ensure that critical business processes are effectively addressed.
• Advocate for CRM best practices, ensuring solutions align with business strategy and industry standards.
• Define a requirements management strategy, including elicitation processes, documentation standards, and formats.
• Guide backlog grooming, ensuring completeness, prioritization, and adherence to review and approval processes.
• Monitor project scope to ensure alignment with the Statement of Work (SOW) and facilitate change control as needed.
• Assist the Product Owner in prioritizing, defining value, and selecting scope for upcoming releases and sprints through structured backlog grooming.

Qualifications:

• Extensive expertise in Salesforce, with demonstrated proficiency in Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ.
• Worked on Contract Lifecycle Management
• Strong understanding of development tools and processes, aiding in the creation of use cases and solution designs.
• Analytical problem solver with a deep knowledge of Salesforce declarative automation and ecosystem capabilities.
• Excellent interpersonal, communication, and organizational skills, with the ability to engage both technical and non-technical stakeholders.
• Ability to understand and translate client requirements from diverse industries into a clear, strategic roadmap.
• Proficiency in Agile, Scrum, SAFe, DevOps methodologies, and tools such as Jira and Confluence.
• Required Certifications: Salesforce CPQ and Sales Cloud