Salesforce Business Analyst

Story Behind the Need:

The Commercial Global Engineering team is responsible for the end-to-end Commercial CRM ecosystem utilizing Salesforce CRM, and onboarding commercial clients. The project overall is commercial onboarding and providing a loan to those commercial customers. It’s an ongoing project with multiple enhancements and new features that come in. The business line is seeking a Business Systems Analyst specializing in Salesforce, who will be responsible for ideation support, design, development, and implementation of software to ensure continuous improvement and evolution in the Business Banking Salesforce ecosystem. The team works on an adjudication platform for customers.

Candidate Value Proposition:

This candidate has the opportunity to not only work with a top 5 Canadian bank. We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success! We provide you with the tools and technology needed to create meaningful customer experiences. You’ll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world. We hire you for your talent not just a job so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole.

Daily Responsibilities:

• Gather and refine specifications and requirements based on technical needs.
• Direct day-to-day activities in a manner consistent with our risk culture and the relevant risk appetite statement and limits and communicate it throughout the team.
• Create an environment in which your team pursues effective and efficient operations of their respective areas while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations concerning risk and compliance.
• Build software for bank Commercial Customers and bank Employees.
• Participate in the planning/analysis of business requirements for system changes and enhancements.
• Ensure availability of the Salesforce platform and resolve application issues.
• Remain current with Salesforce technologies and best practices.
• Collaborate to identify business needs and translate them into technical solutions.

Must Have:

• 10+ years of experience in gathering requirements for Salesforce features and functionality, including integration-related work with Salesforce systems.
• 10+ years of experience with Salesforce platforms and their functionalities (Financial Services Cloud, Service Cloud, Sales Cloud, etc.).
• 10+ years of experience building/configuring out-of-the-box features/functionality leveraging the full capabilities of the Salesforce platform.
• Hands-on experience with Financial Services Cloud (e.g., user setup and management, page layout configuration, etc.).
• 10+ years of experience in planning/analysis of business requirements for system changes and enhancements.
• You are an accredited Salesforce Administrator (Administrator or Advanced Administrator).

Nice to Have:

• nCino experience.

Soft Skills:

• Excellent written, presentation, and verbal communication skills to be able to work well with technical peers and business stakeholders at different levels within the organization.
• Excellent interpersonal skills to be able to collaborate and work closely with external vendors.
• Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions.
• Ability to work as part of a team, as well as work independently or with minimal direction.
• Good time management and organizational skills to effectively manage high-scale projects.

Education and Certifications:

Bachelor’s degree in computer science or equivalent required.

Best vs. Average Candidate:

The ideal candidate is someone who is self-driven, can be the bridge between the business and technology team, and has the must-have requirements.

Interview:

1 round panel, 30 minutes – video call (Technical & situational questions) with HM & Technical team. Team will be assessing both soft skills and technical skills.

Job Details

Job ID: 12606

Contract Duration: 6 months

Location: Toronto