Salesforce Administrator

As the Salesforce Administrator you will be responsible for access/release management, production support and configuration of Absolute’s Salesforce environments. Reporting to the Senior Director of Business Applications, you will be a member of a 10-person team that supports internal-facing business systems used by core areas of the business (Sales, Support, Marketing, Channel, Commercial Operations & Finance). You will work closely with other team members and collaborate with business users to identify, develop, and deploy changes to Absolute’s Salesforce environments.

KEY RESPONSIBILITIES:

1. Administration of multiple Salesforce environments (Access/release management)
2. Become a subject matter expert of Absolute’s CRM systems and integration points to other related systems
3. Development of declarative CRM configuration and customization changes
4. Data manipulation via data loader and backup/restore solutions
5. Administration of Cloud replication tools (Relational Junction / FiveTran)
6. Participate in business user facing discussions around future system enhancement requests
7. Capture system enhancement requests via ServiceNow and JIRA
8. Assist business users with CRM related questions and issues
9. Assist Sales Operation’s Team with Territory Management 2.0 realignments
10. Regression testing of core CRM functionality in preparation for major releases and platform upgrades
11. Gather evidence related to compliance and user access audits
12. Review and triage incoming business requests via ServiceNow
13. Analyze and troubleshoot reported system issues
14. Willingness to perform other job duties/responsibilities as may be assigned for the successful operation of the business applications team

REQUIREMENTS:

1. Excellent interpersonal and communication skills
2. Experience with promoting CRM customization changes across Dev/QA/Prod environments via Change Sets or CI solutions (e.g., GearSet)
3. Must be organized, have an eye for detail, and be able to put ideas into a tangible form
4. Relational database experience in SQL
5. Work in a fast-paced Agile Production environment with rapid release cycles
6. Be part of and contribute to agile team culture: collaboration, transparency, continuous improvement

Education and Professional Experience

1. Bachelor’s degree
2. “Salesforce Certified Administrator” and or “Advanced Administrator” credentials
3. 3-5 years of experience in managing Salesforce environments
4. Experience with other CRM and ERP systems a bonus

This is a remote role with flexibility for a Canada or USA based employee.

The Canada base pay range for this position is from CAD $80,000 -$105,000 annually; the base pay offered is determined by the market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our annual bonus program.

The US base pay range for this position is from USD $85,000 - $100,000 annually; the base pay offered is determined by the market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our annual bonus program.

Why Work For Us:

You’re resilient and passionate about securing the Work from Anywhere era. So are we. We’re in search of the best and the brightest – everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers – we’re looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference.

Headquartered in Seattle, Washington with international offices in Vancouver - BC, Austin - TX, Boulder - CO, Ankeny – IA, Reading - UK and Ho Chi Minh City – Vietnam, Absolute Software accelerates customers’ shift to work-from-anywhere through the industry’s first self-healing Zero Trust platform, ensuring maximum security and uncompromised productivity.

Our vision is to be the world’s most trusted security company – and to empower end users to connect securely and from anywhere, to all the applications they need to collaborate and get their work done, without interruptions and with an optimal network experience. Absolute currently serves approximately 16,000 customers with more than 13 million activated endpoints globally.

To learn more about Absolute, visit our website at www.absolute.com or visit our YouTube channel.