Sales Support Associate II- Designer Outlet Vancouver

Coach

The Sales Associate role defines the customer’s experience at Coach. The Sales Associate creates energy and excitement as it relates to the product and the brand and builds strong, lasting relationships by providing service and selling skills that WOW the customer. The Sales Associate delivers exceptional customer service by treating each customer like a guest in their own home.

Responsible for:

1. Service and Selling
2. Introducing e‐mail campaign and encouraging customers to share contact information
3. Closing the sale and reinforcing the purchase decision
4. Knowing store and individual productivity goals
5. Creating customer loyalty by staging future visits
6. Protecting the customer experience and ensuring customer satisfaction
7. Building the sale based on customers’ needs
8. Tailoring service and selling approach to the individual needs of the customer
9. Asking open/closed‐ended lifestyle questions to determine customers’ product needs
10. Communicating features, benefits, price, & commitment to quality
11. Continuously learning brand and product information
12. Maintaining open body language facing the largest part of the store
13. Providing accurate price explanations
14. Soliciting questions from groups of customers
15. Selling to an audience by looking around and maintaining eye contact with all individuals
16. Introducing yourself to customer/crowd by name in a comfortable and friendly way
17. Greeting and engaging customers with a smile while creating energy and excitement
18. Using the 7 Service Commitments as the foundation for creating the service environment