Sales & Stock Support

Location: Vancouver Boutique (in Holt Renfrew)

Reports to: Operations Manager

Contract: 1 year Contract (Fixed-Term), Full-Time

Your role @Chanel:

The Sales & Stock Support will support the sales team by handling administrative and back-of-house duties, while maintaining the CHANEL standards of excellent customer service, personal presentation, and teamwork at all times. This position will also have the opportunity to support boutique openings.

What impact you can create at Chanel:

CUSTOMER SERVICE & ADMINISTRATIVE:

1. Establish and maintain strong client relationships in-person and on the phone by responding promptly and appropriately to all internal and external queries and ensuring that all clients are kept informed as appropriate.
2. Provide the highest level of customer service to colleagues at all times, including prompt response to requests from Clients, Boutique Management, and Head Office.
3. Assist on the shop floor as needed, applying CHANEL standards of customer service including welcoming clients, presenting new collections, and escorting clients to the door as appropriate.
4. Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office as required.
5. Prepare packaging and assist with gift wrapping parcels as needed.
6. Accurately document messages and deliver to Fashion Advisors in a timely manner.
7. Work effectively and efficiently within the team, ensuring memos and information notices are current and posted in each area and staff room.
8. Ensure absolute confidentiality of the Company's commercial activities and internal affairs at all times.

1. Assist in inventory management (shipments, transfers, cycle counts consolidation, etc.).
2. Execute after-sales tasks.
3. Ensure inventory integrity and organization at all times.

1. Ensure that back-office areas are kept clean and tidy at all times.
2. Ensure Cash and Wrap stations are prepared and stocked.

What you will bring to the role:

1. Successful experience of at least 1-3 years in retail operations and/or stock experience.
2. Knowledge of shipping and receiving.
3. Customer service oriented.
4. Detail oriented; excellent organizational skills.
5. Excellent verbal and written communication skills.
6. Comfortable working with different departments and teams.
7. Fluent in English; a second language is a plus.

You are energized by:

1. A fast-paced work environment.
2. Making a visible contribution to the success of a team.

What you would gain from this experience:

1. The opportunity to work with a fun, creative, and passionate brand.
2. The opportunity to support and contribute to the back of house and boutique openings.
3. Competitive base salary: $55,000 CAD per year.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth and contributes to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.