Sales Planning and Operations Leader

The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!

Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team is, in many ways, the face of Apple to our largest customers. Apple expects innovation in every part of the company, and the SP&O team meets that challenge by ensuring the collaborative development of strategy, seamless execution of program deployment and lifecycle management, training & advocacy engagement, systems development, geo expansion, and program execution/briefings.

Description

As the leader of the Sales Planning and Operations team, you will lead a team of over 20 people who support the alignment and execution of the Canadian go-to-market strategy. You’ll partner closely with local and worldwide Sales and SP&O teams to devise and implement operational solutions to drive the adoption of the Apple ecosystem by delivering amazing customer experiences.

• Build and lead great teams by coaching, developing, motivating, and enabling them with the right tools and real-time feedback. You inspire your team’s collaboration and foster a diverse and inclusive environment.
• You are a connector able to triangulate multiple data points to identify the key themes; identify the points of intersection in seemingly disparate ideas and piece them together to drive alignment and efficiencies in execution.
• You are operationally focused and results-oriented. You create systems of program and project management to implement initiatives aligned to the strategy across all routes to market — Retail, Telco, Education, and Enterprise.

Minimum Qualifications

• 15+ years of validated experience leading successful sales and operations teams. Excellent leadership & people management skills with proven experience leading leaders.
• Exceptional ability to build and motivate a team and to craft an environment that is collaborative and that empowers team members to do their life’s best work. Adept at mobilizing the right resources to ensure all issues are resolved.
• Unwavering focus delivering an “Apple customer experience” every single time. You are dedicated to meeting the expectations of both internal and external customers, and focus your team on doing the same. You are energized by even the toughest challenges; you fight for excellence and craft the right environment for your people to do likewise.
• Apple doesn’t cut corners, in products or in business. You bring the highest level of integrity, honesty, and accountability in all that you do, every single day.
• Apple solves complex business problems in simple and innovative ways. You understand the interdependencies that need to be considered when delivering great results. You foster a sense of curiosity in your team, inspiring them to identify more efficient ways of achieving seamless execution.
• You understand that operational excellence requires clear direction, great organization, and the ability to eliminate roadblocks. Due to changing priorities, budget, and resources, you instinctively know where to focus your time and energy.

Preferred Qualifications

• Proven ability to develop and attract top talent with deep functional expertise.
• Excellent communication and interpersonal skills. Ability to drive commitment and change through compelling verbal and visual storytelling.
• Strong communicator able to provide thought leadership, influence without authority, and constructively challenge ideas, always with the best interests of Apple and the customer in mind. Effectively build relationships within a matrix environment at local and global levels.
• Collaborative, flexible, and open working style with an ability to establish and maintain trust and credibility across functional teams in a global matrix organization.
• Resourcefulness and flexibility to adapt to Apple’s changing business needs.