Sales & Marketing, Sales Associate

Friday, March 28, 2025

CARDINAL COURRIER LTÉE is a leading service provider of overnight unattended pick-up before 8:00 a.m. delivery, late pickup and Saturday delivery services in Ontario and Quebec. When expertise and speed matter, early delivery can save significant production and supply chain costs.

We know our strength is in our people and our success is dependent on the quality, integrity, and commitment of our employees.

Overview: As a Key Account Inside Sales Representative, you will play a pivotal role in ensuring exceptional service for existing key clients. Your primary responsibility will be to foster long-term relationships with key customers and to drive revenue growth through strategic account management.

Key Responsibilities:

1. Key Account Management:

• Act as the main point of contact for key clients, understanding their unique shipping needs and tailoring solutions accordingly.
• Work jointly with the Vice President, Operations, to develop and implement strategic account plans to maximize revenue and achieve sales targets.

• Provide outstanding customer service by handling queries, finding alternatives, and ensuring timely delivery service in line with customer requirements.
• Collaborate with operations and logistics teams to ensure shipment execution and resolve any service-related issues.
• Conduct daily follow-ups with major customers for service issues.
• Support the Billing/Collection Department with any rate and billing issues.
• Conduct customer satisfaction surveys from time to time.

• Cultivate strong, long-lasting relationships with key clients through regular communication and on-site visits when necessary.
• Understand the evolving needs of key accounts and proactively propose solutions to meet those needs.

• Respond to customer rate inquiries.
• Open accounts.
• Sell additional services and solutions to existing key customers.
• Identify cross-sell opportunities and collaborate with the sales team to expand the range of services offered to major accounts.
• Attend sales campaigns by phone, email and/or trade shows.

• Track and analyze key account performance, providing regular reports and insights to management.
• Utilize data to identify trends, opportunities, and areas for improvement in key account management strategies.

Qualifications:

• Proven experience in inside sales, account management, or client service, in logistics or the transport industry.
• Excellent communication and negotiation skills.
• Experience creating sales proposals and presentations.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.

Education: A bachelor's degree in business, logistics, or a related field is preferred but not always required, depending on relevant experience.

This role is ideal for someone who thrives in building and maintaining client relationships, has a keen understanding of the logistics and transport industry, and is motivated to drive revenue growth through strategic account management.

Job Type: Full-time, Permanent

Salary: $60,000 per year

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Schedule: Monday to Friday - 6:00 AM to 3:00 PM or 6:30 AM to 3:30 PM

This is a full-time, permanent position, based out of our division located at 13150, Metropolitain Blvd. in Pointe-aux-Trembles. This is a 100% in-office position.

Why us:

Cardinal is proud to be an equal opportunity workplace and committed to creating an inclusive environment. We believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We welcome applications from members of all equity deserving groups.

Cardinal is committed to providing a respectful, accessible, and inclusive environment for all persons with disabilities. We continuously look for ways to build a culture that is welcoming to all and embodies the principles of inclusion and equal opportunity.

CARDINAL COURRIER LTÉE is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, creed, age, sex, gender, physical or mental disability, sexual orientation, gender identity, gender expression, ancestry, pregnancy, perceived pregnancy, medical condition, marital status, familial status, color, religion, uniformed service, veteran status, national origin, genetic information, or any other characteristic protected under provincial or federal law. We are committed to providing a safe and healthy environment for our Team Members and customers.