Sales & Events Coordinator (170446)

Create moments of joy that truly matter.

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular downtown areas. With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life. Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold both acclaimed ratings.

We are currently searching for an experienced Sales & Events Coordinator to join our team on a full-time basis. The salary range for the position will be $55,000 - $62,000/year.

POSITION DESCRIPTION

Demonstrates a high level of creativity and personal commitment to service excellence and an emotional sense of hospitality. Provide high attention to detail in all forms of communication, by assisting in processing reports, RFPs, drafting contracts and proposals, banquet event orders and change logs, under the guidance of the sales and events team, ensuring the ‘value of luxury’ is communicated through all written and verbal presentations.

Input data to SALESFORCE (the contact management database), maintain and update guest profiles in OPERA ensuring the system is kept up-to-date and accurate. Based on the requirement, run timely OPERA & SALESFORCE statistics reports.

Works directly with the sales, events, reservations and front office team entering all group room reservations, coordinating upgrades, welcome amenities and generating invoices upon check out, when directed.

Compile and distribute relevant reports to appropriate departments as required, ensuring timely follow-through with all revisions, cancellations and special requests for room and event bookings.

Ensures efficient and effective loading of group, negotiated and promotional rates in coordination with reservations and the distribution team.

Be the ‘DELPHI champion’, by keeping data updated, ‘clean’ and streamlined, based on corporate guidelines along with building new accounts, contacts, bookings and floor plans.

Manage banquet event orders for all hotel, resident and internal events and prepare and communicate group resumes.

Generate and update key sales and event reports, that are required for timely internal and regional meetings.

Assist sales managers travelling on company business by assisting with itineraries, flights, bookings and other travel needs.

Assist the sales and events team members with site inspections, client entertainment and familiarization trips. Weekend support may be required.

Be the ‘face’ of the hotel’s business center, managing guest interactions, requirements and maintaining stock inventory.

Maintain records on behalf of the sales and events department, ensuring that a filing system is established and that documents are readily available when needed.

Respond to general telephone inquiries on behalf of the sales and events team.

Ensure all calls, emails and any other duties related to inquiries, reservations and distribution are resolved in a timely manner.

Maintain positive communication with all departments in the hotel and stay well informed of hotel VIP’s, activities, promotions and events.

Attend sales and event team meetings by participating, preparing, recording and distributing meeting minutes.

Prepare client gifts for giveaways during special occasions, coordinating distribution amongst various departments.

Order and maintain departmental supplies and equipment.

Ensure compliance to all hotel policies, standards, and procedures.

Undertake other ad-hoc responsibilities, as required.

EDUCATION & SKILL REQUIREMENTS

A minimum 2 years previous work experience in a similar capacity within another luxury property. Previous Shangri-La Hotels & Resorts experience is an asset, but not required.

Previous sales experience in the Vancouver market is preferred.

Bachelor's degree in a commensurate field of study is preferred.

Strong interpersonal, communication and presentation skills are required with an understanding of both global and local markets.

Must hold the legal right to work in Canada (Canadian Citizen, Permanent Resident) or active possession of an Open Work Permit.

APPLICATION INSTRUCTIONS

Interested candidates are encouraged to apply at http://www.areyoushangri-la.com. Due to the volume of applicants, we will only contact those candidates we wish to pursue further.

Shangri-La Vancouver will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number.

We thank all applicants for their time and interest in Shangri-La Hotels and Resorts.