Sales Associate

Summary

As a Sales Associate at Holt Renfrew, you will develop deep, long-lasting relationships with customers, driving sales, service, and loyalty in a luxury retail environment. Your compensation will be commission-based, directly tied to your sales volume results.

Responsibilities

• Consistently deliver extraordinary service to all customers.
• Exceed all sales and service goals and targets.
• Build a loyal personal client base by acquiring new customers and retaining existing ones.
• Attend educational sessions including product knowledge and vendor seminars.
• Perform floor recovery, visual merchandising, and related sales support tasks.
• Communicate with clients regarding in-store events and merchandise requests.
• Resolve customer service issues and partner with management on complex issues.
• Comply with Health & Safety policies and privacy regulations.

• Minimum of 4 years experience in a commission-based luxury sales environment.
• Consistent sales performance with demonstrated results in achieving sales quotas.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Highly collaborative with a team-oriented mindset.
• Proficient in leveraging social media to promote as a fashion influencer.
• Skilled in using technology to strengthen client relationships and drive new acquisitions.
• Strong understanding of current and emerging fashion trends.
• Broad product knowledge across all merchandise categories.